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Business Profile

Auto Repairs

Jesse's Auto and Transmission

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to this mechanic for the first time in October to change the transmission of my van. The invoice that he gave me states that the warranty is 1 year or 12k miles. ** July 31 I go back to the same mechanic because the transmission has died. He refuses to change it or work on the Van with the guarantee, he does not want to take care of anything and the communication was very unpleasant on his part. I have taken 48 hours to talk to him again and reach an agreement but he still refuses to take responsibility for this. I paid $1,500 in November for his work, almost 8 months have passed, I meet the established deadline that enters the warranty and the miles. I hope we can work together and find a solution.

Jesse's Auto and Transmission is NOT a BBB Accredited Business.

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