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Business Profile

Insurance Agency

Norberg Family Agency.LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1,-4-2024 was the cancellation date when it all occurred. ***** said it would be posted they day I went from full coverage to liability car insurance never received credit called several times to verify they kept saying next month it would show ,never did after 5mos trying to get my money credits they stated Oh! We don't handle this matter call billing ! Which I did.I am on SSID and never drive my cars asked for discounts they said take picture of mileage on cars and send pictures variety mileage for discount, never returned call or said they received photos, trying to get my over pay on account when I went to liability ,from full coverage. They are unable to serve my apparent needs.

    Business Response

    Date: 05/21/2024

    Hello ****, 


    I am so sorry that this was not a good experience for you. I have reviewed your account. It looks like on 1/4/2024 you called into our client service center. You requested to make a change to drop comprehensive and collision coverage on your policy. By doing this a credit was applied to your 6 month premium of $314. On 1/5/2024 You called and wanted to know why your payment was still the same, the client service center explained that your payment draft was already sent to the bank (As the company sends them out 3 days in advance) and the change was made 1 day before it was set to draft. They stated that your next installments would be the prorated amount per their notes it looks like you disconnected the call upset. On 1/9/2024 you called into our office and stated that you were upset with your auto insurance premium. ***** offered a low mileage discount and emailed you the steps to take for the company to honor the discount. On 2/5/2024 You called into our office and asked about a credit being refunded. ******** went over the process of the change, and how your policy was credited. On 4/3/2024 you called our office upset about the billing and prorated amount, ******** and ***** both spoke with you and tried to help you understand how the company does their billing and payments. ******** offered to call the billing department or provide you with their number to see if they could better explain the policy to you. On 5/4/2024 you called the ************** center to cancel your auto policy. I do not show any record of anyone promising a refund check, or not returning calls or emails. It is very heartbreaking that you had such a bad experience with our agency. 


    We wish you the best of luck on all that you do and hope that you are happy with your new agent. 


    Kindest regards

    Business Response

    Date: 05/21/2024

    Hello, 

     

    We have attached the proof of credit for ****. She was credited as per company procedure. 

     

    Please let me know if you need anything else.

     

    Thank you, 

    Customer Answer

    Date: 05/22/2024

     They are working on it with there CEO staffing in compliance with my grief ,there no need as they have initiated her and apologize for her behavior.so I'm good thank you ??

Norberg Family Agency.LLC is NOT a BBB Accredited Business.

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