Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Crater Lake Road I went to a temp agency to find work. I was standing outside of the Edward Jones office and I was waiting for a Uber to take me to a doctor's ************ ******************* invited me into his office and that I told him that I wondered about Edward Jones because I was thinking about my money and the stocks that I have. He brought me back into his office where I anticipated talking more about my money and my stocks with Fidelity instead we talked about people that we both know. I did tell him that I do have the amount of money that he told me that he could assist me with/ He told me that he only helps people that have $62,000.00. We ended up talking about the people that we know and it helped me understand the group of people that I know from *** and a person that we both have problems with. He gave me a job lead and he told me that I could not help him with his task force in ********** regardless I was a politician back in my home state. He could not assist me with my money, I got a job lead, and he told me that I could not assist him with his project. I asked him to keep the conversation about my money and the personal account that I shared with him in confidence. I found out through a friend of ours that we met and what we talked about. I wonder if he was talking about my money too? Before his telephone call and the breach of confidentiality, i got in trouble with a friend that we know and members of the organization called ***. Here is out, I cannot trust Edward Jones with any private conversations and I would not trust this agency with my money either.

  Business Response

  Date: 09/22/2022

  September 19, 2022
  

  Better Business Bureau
  

  Attn: Dispute Resolution Department
  P.O. Box 191279
  *****, ** *****
  

  Re: *************************** Complaint #********
  

  To Whom It May ********************** Complaint ************************* is responsible for reviewing clients' concerns regarding their accounts. As such, ******************************* complaint has been forwarded to our department for review and response.
  

  Edward Jones takes all client complaints seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
  

  Sincerely,
  

  *********************
  Complaint Associate

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   ******************* and I had spoken on the telephone, and he understood why I filed a BBB complaint.  I thanked him for calling me on the telephone. We are getting along with each other.  He is a wonderful person. 
  Sincerely,
  
  ***************************