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Business Profile

Motel

Discovery Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at this hotel on 7/12/23 and was billed twice for $73.78. My ****** train did not arrive in *********** until 7/12/23 yet the front desk clerk claims I arrived on 7/11/23.

    Business Response

    Date: 07/29/2023

    Hello, my name is *********************, we don't know who ***************** is, but I can tell the story we have. 

    ********************* made reservation (ID ********* from Hotel.com @ Jul 11,2023@12am, please check the first attachment.

    ********************* checked in with her ID & credit card on 15:17 in the afternoon @ 07/11/2023, Please check the second attachment which can show her signature on the receipt.

    We don't know anything about ****** train story, but we know for sure she's here & stayed with us on 07/11/2023.

     

    Customer Answer

    Date: 08/01/2023

    I have attached a copy of my ****** ticket showing my arrival in ***********, OR on 7/12/23. I had not even arrived in town until 7/12/23 so it is impossible that I checked on on 7/11/23.

    Customer Answer

    Date: 08/07/2023

    I have researched this issue extensively and discovered it is an ****** error. When I did not find my receipt for 7/11/23 from the hotel and saw two charges on 7/12/23, I assumed it was a double bill. However, after researching the issue, I found that ****** had put the wrong date of arrival on my ticket. I want to apologize to the business for any confusion this has caused.

    The only thing I would like for the business to do is inform me where they saw the name ***************** and what the association is with me. Again I apologize for my mistake and hope this resolves the claim.

                

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