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Business Profile

Pet Day Care

Home Away From Home Pet Spa

This business is NOT BBB Accredited.

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1

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Review Details

  • Kari C

    Date: 08/21/2022

    I am not the type to leave reviews but I feel like I absolutely have to about this. Today we took our dog to HOME AWAY FROM HOME PET SPA in ***********. I had booked an appointment for him a couple weeks ago for a bath and brushing. His appointment was at 10am. I talked with the receptionist and told her we live an hour away and asked for an idea how long he would be and that we would just be killing time in *********** waiting. She said it could be up to 3 hours. We left and took our other dogs down to the river for a few hours to wait. After 3.5 hours we went back to see if he was ready since we hadn't recieved a call yet. When I got into the lobby I could hear him crying and barking. The lady at the desk told me he had only been bathed so far and was being dried off. I asked to go back and see him because I could hear him crying. My poor babe was in a small cage in a back room by himself with fans blowing at him. She told me they needed to brush him still and that the ladies were now on lunch so it would be a little longer, this is already 3.5 hrs after he had been there. We left and went to eat and kill more time. Another hour and half later we went back and they told me that he still wasn't ready and that they needed to brush him. I was noticeably annoyed that we had been waiting in town for 5 hours for what should have been less than 2 hours of work and they apologized and said they have had a lot of walk in nail appointments today and that's why he was not finished. I finally got to pick him up close to 6 hours later. I was so upset I walked to the back and took him. He had been in a small cage ALL DAY. When I asked if they took him out to potty she said she would have to ask.When I took him outside he immediately went pee and p*** They did not take him out! I don't even think they gave him water. He was so thirsty and drank so much. They literally left my poor dog to sit alone in a cage for hours so they could make more money on walk ins.

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