We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Dairy Queen Grill & Chill Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 30th, 2023 at 11:53am, I ordered food from the ********** Dairy Queen in the Dairy Queen app by mistake. As per their own directions, I called the store to cancel the order. I spoke with a woman who assured me there was no online order and I would not be charged. I was charged. I went to the location around 4:30pm that day, and was told by a younger man who was working the counter that they have no ability to cancel an order, and that they dont refund people, I had to call corporate if I wanted a refund. An older lady also working told me she just called corporate last week and that was procedure. I went out to the parking lot and called corporate. They told me they do not handle refunds, thats up to the restaurant. They would contact the owner, *****************************, and he would resolve the issue. He emailed me back the next morning, May 1st at 8:15am asking for more information. I emailed him back at 1:17 that day. I waited until May 6th at 7:31pm with no response before I emailed him back. He replied on May 7th at 9:22am saying he had spoken with the manager, and they were under the impression I was going to come get the food. So they made the food, and it sat waiting for me to pick it up, which I never did. He also said he wished to resolve the situation but thus far has not offered any possible solution. I replied at 10:53am on the 7th, and have heard nothing in return. Ive been lied to by his staff, ignored by him unless I contact multiple times, and stolen from.

    Customer Answer

    Date: 05/16/2024

    The owner of the business has resolved the issue and paid the money that he owed me. Thank you for the help.

Dairy Queen Grill & Chill Restaurant is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.