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Business Profile

Sporting Goods Retail

Noveske Rifleworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting on September 1, 2024, my son and I attempted to contact Noveske regarding stolen items (a barrel and charging handle valued at approximately $715) that went missing from a package sent to the FFL dealer. The *** dealer claims the package arrived without these items.After filing a claim with ****** we were advised to contact Noveske to process the insurance claim.Its now September 18, 2024 and we still havent received a response.He would like a replacement, however the barrel is now out of stock. Please send him his refund and file the insurance claim.

    Business Response

    Date: 09/26/2024

    We sincerely apologize regarding the lack of response from our customer service team.  This is not the level of service that we aim to provide and is being addressed internally by adding to the current team.  We will be reaching out directly to the customer in order to facilitate a refund and/or replacement for the missing parts.

  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product (barrel) from them, and after short use it is performing terribly. I have emailed them, called them, dm'd them on social media, reached out making comments on their posts. And I cannot get in contact with anyone from the company. I need to speak with them to diagnose the issue or request an rma.

    Business Response

    Date: 05/03/2023

    Regarding the complaint filed on 04/22/23,

    We are sorry to learn that this customer has had such a poor experience in trying to set up an RMA.  We take pride in the quality of our products as well as the quality of our customer service with the small team that we have.  With further review, it looks like ****************** received a reply from our **************** team on 04/25/23, before we learned of the complaint.  This was 7 working days after the original email was received.  This isnt our standard acceptable turnaround time and we are currently looking into what we can do to avoid this in the future.  Unfortunately, this customer tried to reach out at a time when we found ourselves short staffed and had gotten a little behind in responding to emails, which we generally respond to in the order they are received.

    Our website does offer the ability for customers with an account to submit a return/repair form that goes directly to the appropriate team on our end and bypasses the initial need to reach out.  This is generally the most efficient way to begin the process.

    Regarding the phone calls, Noveske is located on the west coast so we are three hours behind where it appears ****************** lives.  All of his calls were outside of our regular phone hours, which is why he was receiving our after hours phone message.  Our website does list our standard operating hours and also states that those hours can change at times throughout the year, which in this case, has happened recently. We are in the process of updating our website and our phone message to reflect accurate and current phone hours and we appreciate the reminder to do that so our customers know what to expect.

    Our Director of Sales will be reaching out directly to this customer to follow up on the email response sent last week.

Noveske Rifleworks is NOT a BBB Accredited Business.

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