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Business Profile

Veterinarian

Riverside Park Veterinary Clinic, PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I brought my dog in for a routine exam. During this exam, a new vaccine was recommended. It was explained that the vaccine would require a booster in approximately two weeks time. Based on that information, I consented to this vaccination. Only after it had been administered did a receptionist inform me that they would be open only a single day during the booster window, rather than their usual 4 days a week. As I have existing obligations on the given weekday which cannot be rescheduled, this unfortunately means I agreed to the vaccination based on inaccurate information.

    While I understand they are having staffing issues limiting their availability on that week, and that this was an innocent error - that they would not be operating their normal days that week was critical information that should have been communicated clearly BEFORE proceeding with the vaccination. Had this been done, we could have then explored alternative options, such as delaying it until their schedule was more free.

    A short delay would still be my preferable solution. However, as disability is my sole source of income, I cannot afford to pay twice for the same vaccine. Accordingly, I am asking for an account credit sufficient to cover another such vaccine once the clinic resumes a normal weekly schedule.

    Additional note: Prior to resorting to BBB involvement, I did attempt to communicate this issue to the business in writing after the incident, without response.

Riverside Park Veterinary Clinic, PC is NOT a BBB Accredited Business.

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