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Business Profile

Amusement Parks

Sky Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a month to month contract that renewed every 30 days. We signed up on Dec. 9. In Jan. they billed on the 5th which was not 30 days. Then Feb. they billed on the 5th again. We wanted to cancel the membership but they kept renewing earlier than there contract stated. We have requested a refund for March but they have denied giving us a refund even though they have failed to bill on their stated dates. In Jan. they should have billed on the 8th. We had cancelled the membership in January in time and renewed again on the 10th. In Feb, they should have billed on the 9th and in March they should have billed on the 9th again. They require a 3 day notice to cancel but they aren't billing according to their contract. We called in time to cancel but they billed on the 5th again in March. The contract was for the ****** family. ******************* in my witness to the dates stated. We just want a refund for March due to illegal billing. When I contacted sky zone they said they don't give refunds. We don't want coupons or a free month.

    Customer Answer

    Date: 04/02/2024

    The business refunded my money. Thank you for your help

Sky Zone is NOT a BBB Accredited Business.

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