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Business Profile

Auto Body Repair and Painting

Mackin's Gresham Auto Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Mackin's Gresham Auto Body's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mackin's Gresham Auto Body has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my car towed to Mackins Autobody on 4/17/25 to have some repairs done and also to have them look at some paint that had peeled off that they had painted from a previous accident. The adjuster **** looked at it as well as the paperwork and confirmed they had painted the area. To quote he stated to me that they had blended that area and they would fix it. Then today I get a text stating After reviewing the estimate from your prior repair with my manager and my painter, those roof rails were bend panels so we would have only sprayed clear coat in that area.The factory base coat/color coat is what has failed on your car, so we will not be able to warranty that. Whatever they put on the paint caused it to peel off as there is no other area on my car that has done that.

    Mackin's Gresham Auto Body is NOT a BBB Accredited Business.

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