Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sale price is deceptive. Does not include thousands of dollars of dealership installed options that you cannot have removed. Therefore the price listed is NOT the actual sale price. Dealers response was" it says in the disclaimer fine print we may add options", but they also said these items are added to EVERY new car they sale. Therefore it should be listed as part of the advertised price.

  Business Response

  Date: 06/09/2025

  
  We regret that you feel like the price posted was misleading. This was discussed with our marketing manager, and he has stated this:
  
  
  The price of the vehicle reflects the base selling price with applicable rebates and discounts. Any optional accessories, taxes, title, license, and dealer fees are additional, and it is disclosed in the "Details"Label on the vehicle mentioned. All optional accessories and additional costs are disclosed clearly at the time of inquiry and/or purchase. in compliance with Oregon law and applicable advertising regulations, these costs are not included in the vehicle's base price, and customers are informed upfront. Some Accessories such as the panoramic roof are considered integral to the vehicles design and cannot be removed without compromising its structural integrity or safety features. Other accessories can be removed at the customers request like floor mats.
  
  
  
  Sincerely,
  ***** ********/ Compliance Manager  
  Gresham CDJR 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23419834
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 06/13/2025

  The price of the vehicle in question and all of your new vehicles on your website are definitely misleading. As the price does not include dealership installed Lojack $1495.00 and something called Ally theft protection $295.00,  That's an additional $1790.00 that should be, but is not added to your website sales price. Your sales team said these are not negotiable and must be purchased. These are high profit items the dealership adds. Either include them in your ad price, or make these options truly optional. The reason you don't make them optional,  is because nobody would pay $1495.00 for lowjack, when you can get the same GPS tracking and app on Amazon for $100.00.
  
                                 ****** Wallace 
  

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had dropped off our 2018 Jeep Wrangler JL for service. The vechile is covered by an extended life time warranty that was purchased at the time when they vehicle was bought. When the vehicle was brought in for engine failure due to coolant leaking into one of the cylinders the warrenty was honored. So far we have been met with excuses, false ETAs, and no concrete answer to our questions. The only answers we have been provided with are that parts are on back order and that is it. We were denied a loaner vehicle, even though our car has been in service for three months. This has caused us a major set back in plans and finances due to us having to purchase a new vehicle. We just want our vehicle fixed and back.

  Business Response

  Date: 05/21/2025

   

  I have discussed Mr. ********** complaint with our service manager and service advisor. Please see the below notes from the certified technician, that is currently working on this vehicle. We are doing everything we can to get this repair completed under warranty. The lifetime warranty that Mr. ******** has does not cover rental vehicles. I assure you that upon the work being completed, we will get the vehicle back to Mr. ********. 

   

  CUSTOMER STATES HAVING LOSS OF COOLANT. SHORT TRIP IS OKAY, LONGER TRIPS WILL OVERHEAT///DIAGNOSE & ADVISE
  
  MISFIRE #2 CODE P0480. AIR INTAKE TUBE NO TINSTALLED ONTO THE THROTTLE BODY. AFTERMAKRET COOLANT CAP.  COOLANT STEAM COMING OUT OF EXHUAST PIPE. CODE P0480 CIRCUIT OPEN, COOLING *** DOESNT COM ON WITH COOLANT TEMP.
  
  AT THIS POINT WE GOT AUTHORIZATION FOR ENGINE TEAR DOWN LEFT SIDE BANK (DRIVERS SIDE). OUR FINDINGS FROM THE TEAR DOWN WAS THE CYLINDER HEAD GASKET WAS DFEFECTIVE. COOLANT LEAKING INTO THE CYLINDER.
  
  MY TECH FULL STORY.
  
  CUSTOMER STATES "HAVING LOSS OF COOLANT. SHORT TRIP IS OKAY, LONGER TRIP WILL OVERHEAT". VEHICLE CAME IN WITH A CYLINDER #2 MISS FIRE, STEAM COMING FROM THE EXHAUST PIPE, THE AIR INTAKE TO THROTTLE BODY TUBE WAS DISCONNECTED, NO LUBE STICKER, *** CONTROL 1 CIRCUIT OPEN CODE, THE *** WOULD NOT COME ON WITH RISING COOLANT TEMPERATURE AND COOLANT COVERING THE DRIVER SIDE OF THE ENGINE BAY. COOLANT WAS LOW AND CUSTOMER HAD AN AFTER MARKET COOLANT BOTTLE CAP IN USE. THE *** COOLANT BOTTLE CAP WAS FOUND NEAR THE DRIVER SIDE SUSPENSION. TECHNICIAN PRESSURIZED THE COOLING SYSTEM AND USING A BORESCOPE CAMERA TECHNICIAN FOUND COOLANT ENTERING CYLINDER #2. THIS MEANS COOLANT WAS ENTERING THE CYLINDER CAUSING A MISS FIRE AND OVER TIME A LOSS OF COOLANT. CUSTOMER APPROVED FURTHER INSPECTION WHICH REQUIRED REMOVING THE CYLINDER HEAD. REMOVING THE CYLINDER HEAD SHOWED THAT THE HEAD, BLOCK AND PISTONS WERE IN GOOD CONDITION. THE CYLINDER HEAD AND BLOCK MEASURED FLAT ACCORDING TO SPECIFICATION. THE HEAD GASKET HOWEVER, WAS FOUND TO BE BLOWN BETWEEN CYLINDER #2 AND CYLINDER #4. COOLANT WAS PREDOMINANTLY ENTERING CYLINDER #2 THROUGH THIS AREA. CYLINDER #2 WAS COMPLETELY STEAM CLEANED AND CYLINDER #4 WAS SLOWLY STARTING TO BECOME STEAM CLEANED. THE FIX FOR THIS CONCERN IS A HEAD GASKET FOR BANK #2 (LEFT BANK). THE FOLLOWING GASKETS WERE FOUND IN NON-REUSABLE CONDITION: THE UPPER AND LOWER INTAKE MANIFOLD GASKETS, WATER PUMP GASKET, THERMOSTAT HOUSING GASKET, THE ***** COVER GASKETS ALL OF THE GASKETS ON THE **** COVER, THE *** SYSTEM GASKETS PCV GASKET, LEFT BANK EXHAUST MANIFOLD GASKET, REUSE OF THESE GASKETS CAN AND WILL LEAD TO FAILURE OF CERTAIN SEALING COMPONENTS AND POSSIBLE ENGINE DAMAGE. REPLACED THERMOSTAT.
  
  AFTER FINDINGS SUBMITTED FOR WARRANTY. AT THAT POINT IN TIME PARTS WERE ON BACK ORDER. WE RECEIVED AUTHORIZATION FROM LIFTETIME MAXCARE AND PARTS WHERE ORDERED. AFTER RECIVING PARTS AND INSTALL, WE TEST DROVE VEHICLE. VEHICLE ACTED UP ON TEST DRIVE. CHECK ENGINE LIGHT CAME ON FOR CODE P0300. WE TORE DOWN RIGHT-SIDE BANK (PASSENGER SIDE).
  
  AFTER REPLACING CYLINDER HEAD GASKET ON BANK ONE FOUND VEHICLE TO SET CHECK ENGINE LIGHT. SCANNED VEHICLE AND FOUND CODE P0300. ERASED CODE AND TEST DROVE AGAIN. CODE RETURNED. MONITORED OBDII MISFIRE COUNT AND FOUND ALL CYLINDERS ON BANK TWO MISFIRING. RECOMMEND TEAR DOWN. REMOVED ***** COVER AND FOUND LIFTERS STUCK AND CAM LOBES FILED DOWN. REMOVED CYLINDER HEAD TO INSPECT GASKET AND CYLINDER WALLS. FOUND GASKET TO HAVE BEEN LEAKING OIL ALONG THE SIDE WHERE BLOCK AND HEAD MEET. CYLINDER WALLS APPEAR OK AT THIS TIME. RECOMMEND REPLACING HEAD GASKET AND CAM, LIFTERS, ROCKERS.

  
  

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * purchased a Newly Used Durango from the company Gresham Dodge dealer didn't want a used unless it came with the *** warrantee 100K they charged me around 4K to put this on the vehicle. the Durango started making noises at low RPMs so i wanted to know where this is coming from so my first stop was *** ****** thinking it maybe CV joint brakes something of that nature. they came back with no issue found and charged me for a front end alignment, but did tell me they noticed the engine had excessive movement and to have the motor mounts replaced. So my next move was to have the motor mounts replaced not a cheap venture but i wasn't sure if something like that was covered under the warrantee. After having both mounts replaced the problem still existed and the mechanic told me its probably the rear-end which would also cause the motor mounts to wear out at a faster rate. so this brings us to the Dodge service, they said because i went to *** ****** and to the mechanic that they would no longer cover the power train which is what the warrantee was for. I never had any work done to the power train to void the warrantee so i am asking you for your help to right this wrong of course i will no longer purchase anymore cars from dodge GM will get a visit from me in the near future.

  Business Response

  Date: 01/14/2025

  ***** Long 
  Complaint # ******** 
  
  On January 9th, Mr. **** contacted the service department to request an appointment for repair work on his 2018 Dodge Durango. He indicated that multiple issues were present and insisted that the repairs be conducted under warranty. It is important to note that Gresham Dodge was sold in August 2022, and the new entity, Gresham CDJR, is not associated with the former business. Nevertheless, we are a certified Chrysler, Dodge, Jeep, and *** dealer committed to delivering precise and timely diagnostics and repairs. As Mr. ****** vehicle was not part of our service history, we were unaware of the specific issues, prior work completed, or the extent of his warranty coverage. We recommended that he return to the repair shop where he had previously received service.  
  In an effort to address his concerns and provide exemplary customer service, ***, the service manager, reached out to Mr. **** to offer the opportunity to bring the vehicle in for assessment. At that time, Mr. **** informed us that he had located another repair shop, and that work was already in progress. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22791380
  Im very disappointed in the dodge dealership in general it felt like i was working through a used car dealership. they completely washed their hands of you after the sale is complete *** did call a third time to have me bring the car in after i contacted the BBB which shows me the power to the BBB but i had already taken my car to another mechanic to have the job performed. Buyer beware for one stay away from anything with a dodge logo it probably is c*** i was a proud dodge owner all i have in my family is dodge cars for the last 15 years thankfully i haven't had to depend on the dealership for anything up until this point but the car quality has dropped off a cliff and the chances not to have to deal with the dealership is slim to none my wife just bought a dodge charger just before my problem her car has already been back to the dealership for repairs they are terrible and match the quality of their cars. We will now go to the ** dealers and hope they stand behind their cars and truck with a strong sense of responsibility.
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife dropped off car 11/11/24 to have an air ride warning light looked at. Dealership refused to send over written quote but scared my wife saying " your car is not safe to drive unless you pay us $6400 for repairs. They strong armed my wife while I was in hospital recovering from open heart surgery. Now they will not return my car after I refused service. I went in person on 11/14/24 and ***** and *** tried their intimidation tactics on me. I passed out and fell in the service bay and not a single person made sure I was ok. They just let me lay in service car lane. My son eventually returned to get me on my feet again. I will report the car as stolen if they do not return it. Also, after I left a review on line, ***** stood 3" from my face and threatened to sue me for defamation. I do have some video at the dealership to corroborate my details.

  Business Response

  Date: 11/18/2024

  
  The customer brought their Jeep Grand Cherokee into the dealership to have the air ride suspension diagnosed and serviced, it was diagnosed by a certified technician to require an air compressor for the air ride system. The work was performed.
  Before doing any work, we have strict procedures to notify the customer and get approval. We did receive approval from ***** ****, ********* wife. 
  The parts totaled ******* and labor was ****** The Vails owe Gresham CDJR ******* that we intend on collecting, if we cannot collect this balance, we will be forced to file a mechanics lien. 
  The security camera clearly shows Mr. **** filming himself, sitting, then laying down in the service drive. Along with that video,we have sound video of you verbally abusing the service advisor and the service manager. Video available upon request. 

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22561111
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER BEWARE!I recently bought a 2021 **** Transit from Gresham Chrysler, Dodge, Jeep, Ram, and my experience was nothing short of a nightmare. If you decide to purchase from this dealer, have your own mechanic check the vehicle immediately, because this dealership *LIES* They claim to perform a safety inspection before selling any vehicle. Well, after I purchased mine, they had me return for a complimentary oil change, during which they allegedly rechecked the tires, brakes, and performed the oil change. Everything supposedly passed with flying colorsgreen check marks across the board.Heres the problem: *two* supposed inspections later, my brake warning light came on, demanding immediate attention. My mechanic informed me that the brake pads were at just 8%, triggering the sensor, and that the right rear caliper wouldn't even compress. When I contacted the dealership, they deflected and denied all responsibility. To make matters worse, the owner himself sent me a text warning me to "tread lightly if I wanted any help." I have screenshots of the communication, service sticker, and odometer reading, as well as a $1,000 bill from my mechanic to fix the brakes that had supposedly passed not one, but two inspections.This dealership put me in *DANGER* Don't make the same mistake I did. Be extremely cautious, or better yet, take your business elsewhere.

  Business Response

  Date: 10/16/2024

  Hi, I'm sorry to hear that Mr. ***** is unhappy with the ******************* We do indeed perform safety inspections on all of the vehicles that we sell. At the time that we performed the inspection the vehicle had 6MM on the front, 5MM on the rear, which is over 30% remaining at the time of the inspection, which is within the safety guidelines.  *** our Service Manger had reached out to Mr. ***** offering to have him bring in the vehicle, with no response. We can offer to reimburse the parts cost that was incurred, and we would ask Mr. ***** to remove the negative reviews from ****** and BBB. 

  Thank you, 

  ***** ************************************* Manager 

   

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22405767
  
  I am rejecting this response because:

  Please review the following documents that have been uploaded. There are clear discrepancies between these documents and the response provided. They have not been consistent about the thickness of the brake pads because they are lying they falsified reports to car fax indicating that the vehicle was inspected on the 9th, despite the fact that it was in the shop on that day repairing the breaks. Attached is the invoice showing I spent nearly $1,000 to have the brakes repaired, after Dodger claimed to have performed two safety inspections. The dealership has falsified reports, putting my family and me at risk by stating they inspected the brakes while refusing to accept responsibility. I am requesting reimbursement for the amount I spent on a repair they should have completed.

  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/31/2024

  Mr. *****, 

  We want to satisfy our customers and do the right thing, we will pay for the work that was completed, for 1000.00. 

  We will have you sign a release and remove any negative social media and BBB complaints. 

  If you agree to this, we can cut a check and get this issue behind us. You can call me direct at ************ or *** the Service Manager at: **************

   

   

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22405767
  
  I am rejecting this response because:

  
  
  Thank you for reaching out with your offer to settle this matter. While I appreciate the willingness to address the situation, I want to emphasize that my primary concern has always been about ensuring honesty, integrity, and accountability.
  
  First and foremost, it is essential that any resolution is rooted in the actual facts of the case. I stand by the information Ive presented and the experiences Ive had, which reflect my commitment to upholding the truth. My actions, including any complaints or posts, have always been guided by a dedication to high standards and transparencynot by a desire to tarnish reputations unfairly.
  
  Furthermore, I cannot agree to remove legitimate and fact-based complaints as a condition for payment that is (rightfully owed.) It is important to me that our discussions and agreements are grounded in a mutual respect for (ethical business practices.) Integrity should never be compromised, and I will not be coerced or pressured into actions that compromise those values.
  
  I remain open to resolving this issue fairly and with a clear focus on what is right. 

  The only matter at hand is reimbursement for services that were not performed and the falsification of records, which placed both me and my family in danger and led to significant additional expenses. I have meticulously documented these incurred costs, as well as the recent communications that appear designed to pressure me into signing an agreement in exchange for reimbursement. This behavior constitutes bullying. If this matter is not resolved appropriately, I will escalate my complaint to the **************************** (DMV) for a comprehensive review of all relevant facts.
  
  

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got the car. The next week it breaks down. I contacted them and told them the problem and they had me return my car for a check up.When they contacted me and told me there was gas in the engine.Then they recommended me taking it to **** where they ran test and found no water but had other issues.I contacted them and told them that **** said that there was no water in the gas tank, I was told that the reason was because there was a new gas tank put in. I have tried to contact them on numerous occasions with no help or when I did get in contact with someone I was given the run around.I was told to give the general manager a call but, even then no response.

  Business Response

  Date: 09/24/2024

  As a good faith gesture, we have agreed to reimburse Mr. ******* *******. He has agreed to this, and we consider the issue resolved. 

  Thank you, 

  ***** Giddings 

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* I purchased a new 2024 Dodge Ram va the dealership website thru a *** from Dealership. I viewed photos of said vehicle off their web site I was in ******* and dealership is in ******** ******. Van was to be put on transport truck to Wayfarer Vans in **************** which did take place on July 30th. Upon arrival in **************** I was notified immediately as was the Sales *** at ****** Dodge via email with photos that there was a problem with the paint on the Van. We were informed that once it left dealership they couldn't help me that I could take it to any Dodge for Warranty issue. I checked with Dodge in my home town which told me selling dealership was responsible so I reached out again and was told by sale *** they would check with General Manager. After 4 days of no response I contacted sale agent again to see if he had touched base with him. After still no response I called Gresham Dodge to speak to General Manager 2 msgs were left still no response. Finally I reached ***** sales manager and was told to just take it to any Dodge. ************ took Van to a private body shop who informed them paint was applied while primer wet which was at Factory and defects were over entire Van so a Full ***aint would need to happen. I was never told by dealership that there was a defect in paint or I would have never spent $60,000 for a vehicle that needed a Full ***aint. There was no way they did not know of defect because Wayfarers Van was able to detect it with one walk around of Van. This is very deceitful practice. The General Manager has yet to reach out

  Business Response

  Date: 08/22/2024

  The customer reached out to us about the paint defects. We helped by getting ahold of the dealership in her area. To our knowledge the vehicle's paint is currently being repaired by a body shop in her local area. She has stated that she will clear the complaint when the repair is done, and the paint has been repaired.

   

   

  Customer Answer

  Date: 08/27/2024

   
  *******, Gresham Dodge did contact the Regional Manager **** who contacted me , the Van is still in **************** but it is a constant battle getting the dealership in **************** to return phone calls. After 1 1/2 weeks finally someone came to inspecting Van and it is now at body shop getting inspeccin.  once the dealership gets a estimate the claim goes to Dodge, then if it is approved the paint job will take 2 weeks. So until the job is complete I am not willing to close case as of yet. 
  *****
  

  
  

   

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my Ram 3500 Truck new on 4-24-2020 from ******************* Motors. Always had an overheating problem but after 2nd year towing a trailer it got worse. Took it into Gresham Dodge to address this issue on 2-10-2023 before warranty expired (see enclosed work order). They said could find no problem but employee *************************** said she would grandfather truck in when weather warmed up. Pulling 3500 lb. tractor on 9-15-23 truck overheated badly on Interstate -205 during a traffic slowdown. Took a bunch of dashboard gauge photos this time and sent them email to ***************************. She scheduled a time for the truck and I took it in for repairs. Gresham Chrysler had photos and codes of the problem but no repairs were attempted, said they didn't know what was wrong and no repairs were to be done (see work order). ***** told me any dealer in the state of ****** would do the same thing. This time they kept the truck for 2 weeks and nothing was done, ***** told me if I left it another week perhaps a field service technician might be able to look at it. I declined and took it home. Today on 6-13-24 in 72 degree weather it was running a oil temperature of 224 degrees with a coolant temp of 221 degrees. I'm no certified Mopar ASE mechanic but it took me about 5 minutes to figure out the fan clutch NEVER engages, never has, never will. There is no air being moved thru the radiator unless the truck is moving. Gresham Chryslers mechanics couldn't figure this out? On top of that my wife and I spent $5450 dollars on an extended warranty from the dealer and after looking into it the warranty states "No coverage of overheating issues regardless of the cause of overheating". Perhaps the warranty people were well educated in this particular problem and the long term ramifications? I just wish people would do the right things. Is this something dealers do when a vehicle is purchased from a competitor?

  Business Response

  Date: 06/18/2024

  BBB
  *******************************************************************
  Phone: **************
  Fax: *************
  Email: *****************************************
  URL: *********************************************************************************************************
  
  June 17, 2024********
  Dear BBB, we received a complaint # ******** on June 14, 2024 from *************************** regarding his 2020 Dodge Ram.

  
  According to our service records ********************** brought his truck in for service 2 times, on 2/8/2023 at that time no code was detected.   9/26/2023 a code P 0217 appeared,but it was not active, and no light was present. We offered to have the Stellantis Representative look at the truck, to determine next steps, the customer declined and took his vehicle home.

  We could not verify or duplicate the overheat issue that Mr.******** had.

  
  Information that would be useful is the date and location of the overheating, what type of trailer was being hauled, weight, speed the vehicle was traveling.
  In diagnosing codes, we must have an active code or physically be able to duplicate the issue. We would like to assist ********************* in getting this issue resolved.
  Sincerely,

  
  *********************
  Service Manager  

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21849005
  
  I am rejecting this response because: They are still not wanting to do the necessary repairs and are giving me another run around. My truck would have sat in their lot for 3 weeks to maybe have a field service technician look at it. Those were the exact words I was told. Dont they have mechanics working there every day? I provided them with several gauge photos of the problem along with stored codes on the truck and weight of the trailer and tractor that I was hauling, which might have been 4500 lbs. After all this they did nothing except tell me maybe a field service technician can look at it. The clutch fan has never turned on since the truck was new. When its hot out and you are sitting in traffic it overheats. Im going to go to Chrysler now and see what corporates response is. The only thing that I could come up with is Gresham dodge gets paid to have a vehicle with warranty issues sitting in their lot. Nothing else makes sense. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/01/2024

  Hi, I have reached out to ******************* by phone requesting that he bring his vehicle back in for a diagnostic. WE have emailed *************************** at Stellantis and requested that he be present when Mr. ********** bring his truck in. Mr. ********** said that he would be available after July 10th to bring it back in. 

  Customer Answer

  Date: 07/17/2024

  They have had my truck since Thursday am. Got a phone call saying the mechanic thought the head gasket was bad ( makes no sense to me given problems its been having). I asked about taking to the mechanic but was not offered the opportunity.Told gaskets were back ordered with an additional 1 week for repairs after gaskets showed up. I asked if it was better if I brought truck home and ***** said she would call back with a timeline and wed figure out what was best. This was 2.5 business days and I have not heard anything from her. I actually need my truck back or at least a loner car for travel. I do not wish for the better business bureau to close this claim as I think Im going to need more support until I feel things are actually getting resolved. 

  Business Response

  Date: 07/25/2024

  Hi *** **********, 

  I apologize for the inconvenience and the issues that you are experiencing with your truck. The truck was diagnosed, parts have been ordered and received, it will take about a week to repair your truck with no cost to you. 

  *********************************** the Service Advisor and ***************** Manager did request assistance with diagnosing with the district representative from Chrysler, he did diagnose and was able to push the repairs through warranty. She has clearly communicated this with you through voicemail and email. We were under the impression that you agreed to the diagnosis and agreed to have the parts ordered and the truck repaired. 

  Upon completion of this repair, we consider this resolved. 

  Thank you, 

  ***** Giddings 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21849005
  
  I am rejecting this response because: I do not want this case closed until repairs have been made and truck delivered. Communication has been very limited on the dealers end and I always have to ask where we are at in the process. Was told several days ago parts may be in on Wednesday the 24th but have heard nothing. Today is the 25th. Would appreciate a email, text or phone call occasionally to keep me informed.
  
  Sincerely, ***************************
  
  ***************************

  Customer Answer

  Date: 08/03/2024

  Now on day 24 since I dropped the truck off at Gresham Dodge. Repairs not completed yet. I need to leave my complaint open until the truck is returned and correct repairs have been made. ***** has given me a couple updates this week and says it should be done next week. We will see.

  Customer Answer

  Date: 08/27/2024

  Thank you. After the pickup had been at Gresham Dodge for 27 days I got a email saying the pickup had its overheating repairs completed. The truck had a cab separation done on it for a new head gasket and thermostat replacement. The head gasket was replaced due to the technician being able to smell exhaust fumes in the coolant. Got it home and it still overheats. ******** wrote coolant temp of 221 degrees at idle is normal. Tried the mechanics professional recommendation when it overheats (alarm goes off and ac shuts down) to pull over to the side of the road and run motor up to 2500 rpm and it would cool down to 190 degrees. Tried it and I shut the truck off when the temp reached 258 degrees and it was still climbing. Yes I have their recommendations in writing. The repairs done were unnecessary, expensive and ineffective. Although the truck was out of warranty they covered the repairs due to the fact they wouldnt do the repairs under warranty as they said their mechanics didnt know what was wrong. After warranty expired I pressed the issue with the help of the BBB and at that time they agreed to look at the truck. I let the Gresham Dodge group know it was still overheating and their reply was they were done with me. Gresham Dodge/Ram has done a horrible job of diagnosing and trying to repair my 3500 Ram. Im done with that unprofessional immoral business as well and would urge anyone else to do the same. ***************************

  Business Response

  Date: 08/29/2024

  Tell us wh
  8/29/2024
  
  ***************************,
  
  We have had several technicians, and the factory involved in this issue. We have not been able to duplicate or find any issue with this vehicle.Your vehicle has been under warranty, and we do value you as a customer but at this point, we have exhausted all our options. I would recommend reaching out to the factory customer service to see if they have any other options for you.
  We neither sold you the truck nor the warranty, possibly contacting the dealer that sold you the truck and or the warranty company. We honor and respect each customer regardless of where the vehicle is purchased.
  
  

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 21849005
  
  I am rejecting this response because: Im done with Gresham Dodge. They could have run the truck at idle and then run the motor up to their mechanics recommended 2500 rpm to cool it down then watch it overheat and look at the 258 degree overheating problem. Not brain surgery. I would suggest they hire some mechanics that actually know what they are doing. The hardest part is hiring people that care at all levels. What I have found is their rep ******** is only there to represent the owners. Not a customer advocate. All I can do is tell everyone I know that has a Ram to absolutely stay away from Gresham Dodge. What a waste of time and money for the Chrysler organization .
  
  Sincerely, ***************************
  
  ***************************

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into the Gresham service center after identifying a check engine light on my dashboard. I was informed that I had a failed head gasket that needed to be repaired. I got an estimate and proceeded to get the repairs done to my vehicle by the Gresham service center. Retrieve my car after I was informed by the service center that my vehicle was repaired. As soon as I drove out of the service center, I noticed the check engine light was still on, so I promptly drove back to the service center within a few minutes of retrieving my vehicle. When I drove my vehicle back into their service center I spoke to the service advisor, ******************************* who I had been working with. At this time, they took my car back into the service station and brought it back out approximately 15 minutes later after working on it again. I was then informed that the check engine light might come back on but would eventually stay off after the programming settled. And that I should just give it some time. I then contacted the them many times to let them know the check engine light had stayed on since I picked it up from service. My issue with this business is that they are currently refusing to acknowledge the fact they accepted my car back into the service station and are relying on the original summary report of the initial repair of the failed head gasket. This report does not acknowledge that the check engine light was still on when I picked up my car from service. I have made several attempts to work with the dealerships Service Manager, ********************* but he refuses to even acknowledge the fact they accepted my car back into the service station and insists I will need to pay for another service appointment to have my check engine light addressed. It's my position that what they're doing is illegal by not reporting the work that was done on my vehicle when they took it back into possession.

  Business Response

  Date: 05/03/2024

  I spoke with ******************** and the Dealership is paying for the repair. ******************** is very Happy with the outcome.

  Customer Service is very important to ********************** CDJR.

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Jeep into the Gresham jeep dealership on Oct 30, 2023 because it was having a coolant issue and running rough. They gave me an estimate and I agreed to it. They called me on Nov 10, 2023 stating that my car is fixed, given a test ride and ready for pick up with a link for to pay. They stated they are only open Mon-Fri, which is the days I have to work. I paid $1812.63 and took off work early on Nov 15, 2023 to pick it up. I was waiting in front of the service department for them to drive it from the back lot when they came out and told me it was not starting. They said they would look into it, then texted me on Nov 28th,2023 that it would be another $3289.70 to fix and that the issue was my spark plugs in which I got installed at a different dealership. My car was running when I dropped it off on Oct 30, now it wont even start and im out $1800. The other dealership has been trying to contact them to get information but they are not answering. And the only answer I was given is that things happen. I wanted a call back from the manager but the tech said they have tried but I haven't received a single call. They are still in possession of my vehicle as I cannot drive it, when it was running when I dropped it off.

  Business Response

  Date: 03/12/2024

  On October 30th vehicle was brought into Dealership because it was having coolant issues and running rough as per customers complaint to BBB.

   

  #A  Customer stated that the check engine light is on. Check and advise.    Vehicle was scanned and had multiple codes, majority of the codes where stored but 2 where Pending. By looking at the scan sheet we noticed that the vehicle through a code of P1063 Clylinder 3 oil supply solenoid valve stuck but had 1 good trip and also showed P0520 *********** pressure while the vehicle engine was off. At that time we could not duplicate the P0163 but noted that it was a stored code. 

  With the vehicle showing oil pressure while the engine was not running we had permission from the customer to replace the Oil Pressure Sensor. Cleared the code and retested and now the vehicle is showing 0 pressure while the engine is off.

  #B Customer states that they're loosing Coolant. 

  Pressure Tested and found that the Coolant bottle was leaking.  We had permission from the customer to replace the Coolant recovery bottle and cap as well as coolant and clamps. Test drove and rechecked. Okay at this time.

  #C Recall No Remedy from the factory at this time.

  #D Recall Preformed recall

  #E Multi Point Insp

  #F *********************** Preventitive Maintenance.  We had permission from the customer. 

  #G Throttle Body Service.Preventitive Maintenance.  We had permission from the customer.

  #H Brake Flush Preventitive Maintenance.  We had permission from the customer.

  #I Recharge customer battery.

   

  After all repairs and preventitive maintenance test drove the vehicle for 32 miles to make sure all repairs where corrected and performed.

  Customer came in to pick up vehicle and at that time the vehicle would not start. 

  Created RO# ****** Scanned Vehicle and  CodeP0163 became active. Customer was advised on concern and presented with a P&A parts and availability 

  the reapir for the P0163 involves replacing the Variable Valve Actuator, Valve cover gasket and the Spark plug tube gaskets. @ a cost of $3289.70

  Customer Declined. 

  My technicians will not recommend a repair or sell a repair if they can not Duplicate the Issue.

   

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21407494
  
  I am rejecting this response because:
  

  When I dropped my car off it to the Gresham Jeep dealership it started and ran, I drove my car from my house to the dealership. I then paid  $1,812.63 for "repairs" and now it wont even start. So basically I paid almost 2000 and my car is in worse condition. Since I can't start my car up how am I supposed to retrieve my car? The dealership has made no effort to do anything, offer a partial refund or a tow. They wont even contact me or pick up my calls to deal with the issue. I have zero missed calls or  phone messages from the dealership, though the technician claim by text that they have tried to reach out.  The technician told be they are only open Mon though Fri from 7am-6pm, which is days I work so I've constantly check my voicemail for any communications to see what actions so be taken next. I am not willing to spend another $3200 for my car to continue to not work and then probably more repairs with they way this dealership runs. If was told from the beginning that the repair would cost over $5,000, I would not have gone ahead with them.

  Gresham Jeep is also claiming that my spark "plug they were not tight, whoever did the tune up used incorrect and did not tighten plugs all the way" and also "wet from fuel. 1 of 4 valves are working". I don't understand how the dealership went through my car, repaired the issues and test drove it 32 miles and not realize this. Why was that not checked beforehand. My car came in with a coolant problem and an unknown reason for running extremely rough and bad throttle control. I feel like the spark plug should have been checked during diagnostics. The claimed incorrect tune up and spark plug were done at Gresham ****** and the ****** dealership has also tried to reach the Gresham Jeep dealership but Jeep is not picking up or returning messages. 

  Im just at a loss of what to do next, i'm very frustrated to have paid $1812.63 for my car to now not even start and the Jeep dealership is doing absolutely nothing to help. 

  Sincerely,
  
  *************************

  Business Response

  Date: 03/19/2024

  When the vehicle came in it had a code P0163 with 1 good trip. ******** stated in previous statement that the vehicle was running rough when she brought the vehicle into the dealership.  Technician tried to duplicate customers concern and test drove the vehicle for 32 miles which we can confirm with the mileage in the check in report and the miles currently on the odometer.. Customer requested other repairs due to loosing coolant , preventitive maintenance as well as having the recalls performed, Unfortunately the code P0163 returned which is out of our control but we did our due diligence by driving the vehicle 32 miles trying to duplicate it. We will not recommend a repair or sell a repair if we can not duplicate the concern. We have all of the documentation as well as provided it. The Service advisor kept the customer informed of everything through our text to drive system. Customer quit communicating with the advisor. 

   

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21407494
  
  I am rejecting this response because:

  None of my concerns have been addressed. 

  My main concern now is that my car no longer turns on. When I drove my car to the dealership in October 2023, it not only turned on but was drivable. Now I paid $1812 and my car doesnt run. I would like my car back in my procession, but I cannot remove it since it does not run. The Jeep dealership has not replied to me reaching out or made any attempt to reach me so that we can figure out a way to get my car back to me. I have a total of 2 voicemails from the Jeep dealership; 1) from October 30 2023, in regards to the what repairs they are recommending and 2) from March 8, 2024 returning my call, saying that the manager working my case is on vacation and will give me a call upon his return. He never did return that call and has never once reached out to me.

  Back to the original concern, as previously state I brought my car to the Jeep dealership as it was running rough and having a coolant problem. The throttle service control indicator came on and while driving the vehicle seemed to have troubles with fuel/acceleration (which is super obvious when both driving and listening to the vehicle).  What exactly did the dealership do to fix my cars main concern of running rough? I keep getting a list of items replaced but other than the coolant bottle, none of the other repairs seem to have addressed my main concern.  I do not believe the main problem with my vehicle were ever addressed. And I do not have confidence that if I pay an extra $3200 my car will be running fine since I was quoted $1800 and my car is in worse shape now. Whats to stop them from continuing to find problems AFTER I PAY and to continually add charges? 

  The Jeep dealership stated that ****** dealership put in the wrong spark plugs and did the tune up incorrectly, I reached out to ****** who said they have tried to contact Jeep but they are not answering or replying to them either. Again, I just want to know if the ****** dealership did in fact put in the parts and if so I would like my car looked at by them. If the did in fact do the tune up incorrectly, again how was that not caught when my vehicle was first looked at and repaired? I should think a mechanic would be able to tell if only 1 spark plug is working especially after driving it for 32 miles. My vehicle came in because it was having performance and fueling problems, one would think the spark plugs would be one of the first things checked. Why was my spark plugs not looked at in the first place?

  I want my car back to the condition I took it to the dealership in, with it being able to turn on! I feel like with me paying them $1800, thats not a big ask. At this point, ** settle with just having my car back so I can get rid of it. I was originally planning on selling it or trading it in but thanks to the Jeep dealership, I can no longer trade or sell it since the vehicle no longer turns on or runs. I am just so frustrated with the Jeep dealership; I wish I never took it to them in the first place!!!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/02/2024

  PO163 WAS A **** IN THE SYSTEM WHEN THE VEHICLE CAME INTO THE DEALERSHIP  AS STORED AS WE HAVE THE ORIGINAL SCAN THE FIRST TIME THE VEHICLE CAME INTO THE DEALERSHIP, UNFORTUNATELY THE **** RETURNED. CUSTOMER WANTED OTHER ISSUES ADDRESSED AS WELL. 

  2014 JEEP CHEROKEE VEHICLE HAS ***** IN MILEAGE

  P0163 involves replacing the Variable Valve Actuator, Valve cover gasket and the Spark plug tube gaskets. @ a cost of $3289.70
  

  Customer Declined. 
  My technicians will not recommend a repair or sell a repair if they can not Duplicate the Issue.

  DEALERSHIP IS WILLING TO TAKE IN THE VEHICLE AS A TRADE OR HELP WITH THE REPAIRS. THERE WILL BE NO REFUND ON THE OTHER WORK CUSTOMER REQUESTED.

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21407494
  
  I am rejecting this response because:

  AGAIN you failed to give any useful information to move forward. I would like my car back, but thanks to the Jeep dealership my car no longer turns on. I DROVE IT TO THE DEALERSHIP! When I dropped my car off it turned on and was drivable thought having fueling issues. Now I paid $1800 for repairs and my car is in worse condition.  I JUST WANT MY CAR BACK! The dealership is refusing to answer my calls or help with returning my vehicle to my possession.
  The dealership clearly did not address my primary concerns when first doing repairs, I understand that they think they did and I will not be getting a resolution. Because a code didnt pop up in their machine, they think that means my car was fine even though it was clearly having issues which I told them about and you could clearly hear and feel when driving.
  I was planning on trading my car in but thanks to the Jeep dealership that is no longer an option as they have caused my car to no longer turn on/run. I just want to get rid of the car now and need it back in my possession. But again, THE **** DEALERSHIP REFUSED TO CALL ME! And this seems the only mode of communication they are willing to return without me physically going in there. I work Monday through Friday, the dealerships only operation hours according to their technician and I will not be taking time off work because they refuse to answer.  
  The Jeep dealership continues to reiterate useless information without giving any real solutions or help. They blame another dealership for an incorrect tune up and using wrong parts but then refuse to address that claim despite continuously asking for clarification.
  I WOULD LIKE MY CAR BACK! I paid $1800 for the dealership to break my car, I refuse to pay for more repairs. 
  
  Sincerely,
  
  *************************