Complaints

This profile includes complaints for Toyota Of Gresham's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota Of Gresham

  950 NE Hogan Dr Gresham, OR 97030-5837

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  Toyota Of Gresham

  242nd & NE Division Gresham, OR 97030-0000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried 6 different times to find out if I had an oil change left. Six times I was told ******* would contact me. Six times they never bothered to contact me in any way. And this is not the first time they have done this to me. When I had my 2015 toyota tacoma, they pulled the same c*** on me by making me wait till the warranty for oil changes expired. Personally, I think we shoudl keep an eye out for this befavior. They also pulled a fast one with the ******. When they gave me the carfax, they didn't give me the whole report. Apparently the truck had an accident before I came into possession of the vihecle. I believe these people are useing inethical business practices and should be investigated.

  Business Response

  Date: 11/21/2022

  Monte-

  So sorry you are having such a bad experience, and we would love the opportunity to make things right. During the last couple years, we have sustained a "same day" service drive like no other Toyota dealership around, which is why we have won the President's ***** for three consecutive years. Sometimes instead of waiting a couple weeks elsewhere, people have come from all around, and sometimes an oil change can turn into a longer than wanted experience. That being said, we can do better, and it sounds like we missed the **** for you. We would love to provide some complimentary assistance, and we will be reaching out. We will investigate the Carfax for you (we use a similar service called Autocheck), and we want to take care of our customers and have even bought back vehicles, in the past, under the right circumstances, when needed.

  Customer Answer

  Date: 11/21/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  P.S. I am not sure how you're going to fix this. The phrase missed the **** doesn't begin to satisfy how I have been treated by the service department and the issue with my ****** shorting me information which cost me when I traded it in for the the ***V. I don't appreciate being scammed in your building. That is one reason I am done with you folks and I will pass this on to my friends. ********************* is one of your customers and he has seen first hand how you folks treated me. Good luck!