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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS PLACE IS A SCAM FOR ONLINE ORDERING. There's no way to cancel a paid order through the app, or online anywhere, or even speak to a human in customer service to obtain a refund. They only run you around and give you the number to the store, -the same people not answering or doing helping people. Additionally, how does dominos get away with not having a straightforward way to obtain a refund due to employee incompetence? Pretty illegal is what it is. There's no real defined wait time through the app. Food was not prepared in the time the app stated, and when I went to go get my food the staff ignored me the entire time I stood there and the app just still said "prepping", and they wouldn't tell me if they were even making my food. I never got my food.

    Customer Answer

    Date: 08/04/2024

    The business was able to resolve my  complaint and issue a refund. 

  • Initial Complaint

    Date:09/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/17/2022 I ordered three items from this store.4 hours later the "Delivery Tracker" claims the delivery was made. I called the manager and they said it was still being delivered. I am at work, I have been sitting here the whole time and no one ever showed up. I need to go home, I filed a complaint with the company but it didn't resolve the issue. I want a complete refund because they took my money but never gave me the product.

Domino's Pizza is NOT a BBB Accredited Business.

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