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Business Profile

Plumber

Duty Calls Plumbing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked for a detailed receipt for the work I have had done and the warranty paperwork for the water heater that was installed. I have not received anything not even a phone call! I need this for taxes and the for the water heater, should something go wrong with it. I have waited over a month, but still no response.

    Business Response

    Date: 04/06/2023

    We got the customer all taken care of. 

    Customer Answer

    Date: 04/06/2023

     
    Complaint: 19399291

    I am rejecting this response because:

    Sincerely,

    ********************* No, I was NOT taken care of, I was threatened by this company to add $1000.00 to the already paid bill,,if I persisted in asking for an itemized receipt, not *************************

    Business Response

    Date: 04/18/2023

    *Response taken over the phone by BBB staff*

     

    invoice has been sent to the consumer.  


    Customer Answer

    Date: 04/18/2023

     
    Complaint: 19399291

    I am rejecting this response because:

    Sincerely,

    ********************* went out of my way to help you and you give me a bad review? Seems unnecessary. Give me your mom email. She is the one who paid me.
    On Thu, Jan 26, 2023 at 10:36 AM ************************* <*************************************> wrote:

    Ill take care of you for the next year. However if you absolutely need an invoice, Ill have to charge you what it shouldve cost which will be $3100. Its your choice you can trust me or we can renegotiate. Please take care.

    Business Response

    Date: 05/10/2023

    Response collected over the phone by BBB:

    I do not have warranty paperwork to offer customers. She can email me for up to the service date of one year and we are already six months into that.

    Customer Answer

    Date: 05/10/2023

     
    Complaint: 19399291

    I am rejecting this response because:

    Sincerely,

    *********************

    On Thu, Jan 26, 2023 at 10:36 AM ************************* <*************************************> wrote:

    Ill take care of you for the next year. However if you absolutely need an invoice, Ill have to charge you what it shouldve cost which will be $3100. Its your choice you can trust me or we can renegotiate. Please take care.

    Sent from my iPhone

    > On Jan 19, 2023, at 7:50 PM, ********************* <*******************> wrote:  I still have NOT, heard a word from these people, no invoice,,NOTHING!!!

Duty Calls Plumbing LLC is BBB Accredited.

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