We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Timberline Construction & Roofing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Found this company on *****'s list to do a retaining wall and concrete patio. I had already started the retaining wall and wanted them to finish the project. They came by and talked us into pavers saying they would drain better than concrete. I also had them do a gate and a fence enclosure and some sod. So pavers, wall, grass, fence. They charged us 15k. It's a small yard Mind you. We paid because they had a 5 year warranty and sounded legit. They finished the work. It looked OK I guess not like we wanted it though. About two years went buy and the rain water wasn't draining like they said it would. It caused the pavers to collapse. I contacted timberline in November 2021 to use our warranty. **** the owner came out and assessed. He said he would take care of it. He also told me his wife was having twins in a couple days. Months went by and they didn't contact Me. I reached out in April. He came out and assessed again in April I contacted him several times because he said he would take care of it. By June no one came out. He came out and assessed again. Each time telling me he would get someone out. Promising me it'll be done by so and so date. This pattern continued into September when they finally started working on it. The people who came to work on it looked more like family members than employees. They would do a few hours of work talk most of the time and get barely anything done. One time he had his two year old with him. They put the pavers back but couldn't remember the pattern. Clearly they have no idea what they are doing. **** has told me a hundred times they'll finish tomorrow or he call me back in a minute. I have never been ghosted so many times in my life. It is despicable. He told me he will finish tomorrow but I don't see how just him will finish to my satisfactory. Pavers still aren't cut which they shouldn't have to be. Some have paint on them. Some aren't flat and there are pavers not flesh.

Timberline Construction & Roofing LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.