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Business Profile

Therapeutic Massage

Anderson Therapeutic Massage Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapeutic Massage.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromAmber S

    Date: 01/12/2023

    1 star

    Amber S

    Date: 01/12/2023

    I purchased a massage, and afterwards was given an option to buy a 2nd one to use in the future. Nothing about it needed to be used within 90 days. I rescheduled the 2nd massage and they canceled on me as well. 6 months after I purchased I made an appointment and I owner just called to say I cant use it. Denied canceling or rescheduling on me, threatened to charge me a no show fee for her canceling me! I paid for two massages and got 1. Shes very rude, aggressive and unhealthy for someone in the wellness field. Hung up on me instead of being professional. I would never support a business where the owner calls to yell at you. Super goofy.

    Anderson Therapeutic Massage Clinic

    Date: 01/17/2023

    This client rescheduled the 2nd massage five times and she was told that it expired in 90 day. She even signed a document that stated that. She also said that I canceled on her, she was scheduled with two massage therapist but she was not scheduled with me so I have never canceled on her. I told when I call and left the message, that I was going have to charge her for this massage and why, i asked her if she did not want to keep that appointment to call and let me know. if she did not then I was going charge the no show fee. She did call and I was able to rebook the time.I ended the when I had someone call on the other line.

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