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Business Profile

Auto Parts

AutoZone #3757

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a remanufactured transmission at auto zone for a little under $4000 this transmission has a warranty of 3 years. I waited about a month to get it took about 2 weeks for a mechanic to install it and then it ends up not working. I already gave auto zone the old transmission back roughly a week ago before I knew the new one was no good. I called them to let them know they said the manger was not there til a certain hour I called and they said he will be in the next day called the next day they said he's on break til next week Monday called Monday and nothing then Called headquarters they said since its a instore purchase I have to go in store so I went in store they said they can't do nothing about it to call the manufacturer I did they said auto zone can refund me and I told auto zone that they said no they can't so I called infront of the auto zone worker and they said it infant of them. now ********* one of the mangers said we can refund you $800 if you return the transmission. they have my old transmission and now they want the one I bought back for $800 back only. So they pretty much want to steal more than $1000 dollars from me plus they want me to pay another mechanic to remove it. I am beyond stressed I can't take my kids to school and there resolution makes no sense. I'm losing money and time I cant get back.

  • Initial Complaint

    Date:04/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle battery in for charging yesterday to ***************************** ************, ** and I was giving a small receipt smaller than a business card, which was lost. I've been informed that I cannot have my car battery without that slip of paper. I know they got it in the system by my phone number and me because I do business there and they pulled me up and said my name before they handed me to slip the paper. I want my battery back

AutoZone #3757 is NOT a BBB Accredited Business.

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