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Business Profile

Brand Development

Vibeworx LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VIBEWORX has been charging our business on the first of the month for $49.95 and we never gave them our bank account information. They won't reach out to us. We have reached out to them and there's been no response. We have contacted our bank to help fix the issue on our end. We have noticed so many of the same complaints, this is obviously a fraudulent business and needs to be shut down.

    Customer Answer

    Date: 04/04/2024

    ********* did respond to our message and refunded us for the 2 charges. Thank you for looking in to his report.

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I run a small family owned *************** The charge to our account went unnoticed for over a year. No contact number on Web site, only a generic contact us form to submit that they never respond to. No idea what the charge of $49.95 is for. Never signed up for any services with Vibeworx. Not receiving any known service from the company. Not sure how they got our bank account information. Now on our most recent bank statement (Feb 2024) the charge jumped to $79.95.

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vibeworx began ACH withdrawals on a business checking account of $49.95/**. This went unnoticed for some months, but when I realized we had no clue what this company was charging for I found their website online and emailed several times, stating that we never agreed to any services from their company and want a refund, and for these withdrawals to stop immediately. There was no other way to contact this company (phone/chat), online an email form on their website. Finally went to my bank and had to pay to put a stop payment to this vendor on my account. Researched and found out we'd been charged 24 times! I want my money back, but I also want this business shut down so no one else is taken care of.

    Business Response

    Date: 02/13/2024

    Dear Valued Customers,

    We at Vibeworx understand the importance of maintaining a positive online reputation, and we deeply value the trust you have placed in our services. We are writing to address the recent concerns raised by a few of our customers.

    First and foremost, we extend our sincerest apologies for any frustration or inconvenience you may have had. It is never our intention to disrupt business with our platform, rather to be a powerful asset to your business operations.

    Our team is committed to providing top-notch online reputation management services, and we take all feedback seriously. Rest assured, we are actively working to improve our processes and recognize the value of our services in helping businesses build and maintain a positive online presence. Whether it's enhancing your brand's reputation, monitoring online mentions, or engaging with customers, our goal remains to empower you with the tools and support needed to succeed in today's digital landscape.

    We truly appreciate your continued support and patience. If you have any further concerns or questions regarding your billing or our services, please don't hesitate to reach out to our customer support team. We are here to assist you every step of the way.

    Thank you for choosing Vibeworx for your online reputation management needs. We remain dedicated to serving you with excellence and ensuring your satisfaction with our services.

    Warm regards,

    Customer Relations Team
    ********************

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small business owner in ****************. i happened to look at my bank account and find random charges in the amount of $***** from a company by the name VIBEWORX. I have never heard of this organization. I googled the company name and came to the Better Business Bureau site, noting all the complaints. I called my bank and filed a claim for fraudulent charges. This was October that the charge happened and I found it the very first of November then two days later another charge went through for the same amount ***** filed another claim with my bank. Then here comes December 1 ***** was withdrawn again! I could not believe that my bank did not put a block on this organization prior to this moment. They have now. I dont understand how they are allowed to do this again and again, and again to people given the multiple complaints that I have read. Why have they not been legally stopped? What can I do? I do got a new credit card processing company and now I have to go review all my documentation with them as that is the only common denominator I can see between all of us filing complaints. now my bank has told me the only thing they can suggest is for me to close my bank account that my business has had for 15 years without a single charge back and never any fraudulent activity and open another one. Why should I be the one to suffer on behalf of a low down scamming bottom of ****************. I am not, including an amount paid because I did not pay them any money voluntarily they stole $150.

  • Initial Complaint

    Date:12/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monthly fee no service provided

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past year, my bank account has been charged $49.95 by VIBEWORX LLC CORP COLL every single month. I never signed up for this business and I don't know how they got my account number to charge me. I tried 2x to cancel which the only way to speak to someone is through their provided e-mail (which I think is bogus) that no one responds to. I can't seem to get my bank to stop it either. I already closed my account once and re-opened another one as it was compromised and it was a hassle. Seems as though this company is scamming people and needs to be stopped immediately as I'm not the only person going thru this.

  • Initial Complaint

    Date:09/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking $49.95 out of my business account, that I have not authorized this transaction! This is being done without my permission. I desperately need help getting this taken care of, and finding it almost impossible to get a hold of these people. Please help me in resolving this matter. .Thank you, *******************

  • Initial Complaint

    Date:08/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My small business has been charged multiple times with this charge called Vibeworx. I have no knowledge of the company nor did I give them permission to draft from my bank account. I have tried to email the company and the email says "Your message to ******************************* has been blocked. See technical details below for more information." There is no way of contacting these people and the bank can only stop payment with a payment of 35 dollars for each stop payment. There has to be a way of canceling this but I can not get in touch with ANYONE at Vibeworx.

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    being billed ***** per month for some thing i have no knowlege about. ****** make ccontact with this company due to no information about htem. i would like to request all my money returned for last year and first 4 months of this year.

  • Initial Complaint

    Date:03/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE HAVE BEEN CHARGED $49.95 EVERY MONTH FOR A SERVICE WE ARE NOT PROVIDED NOR HAVE WE EVER SIGNED UP FOR. WE WANT OUR MONEY BACK, AND FOR THIS CHARGE TO BE DISCONTINUED

Vibeworx LLC is NOT a BBB Accredited Business.

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