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Business Profile

Mental Health Services

Co-Occurring Therapy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise that they accepted by insurance. I reached out to them via email. I provided my insurance information. I was then asked to schedule an appointment. I had one therapy session. I was then emailed and informed they are out of network and charged more than what they said. I told them not to charge my credit card. They did any ways and charged me the wrong amount. I would not have scheduled an appointment if I knew they were out of network.

    Business Response

    Date: 06/21/2024

    To Whom It May ******************************* apologize for the inconvenience this caused this client, ***********************. 

    It is the responsibility of the client to check their medical insurance coverage before seeing a provider. 

    We reduced her invoice significantly when we charged her credit card ****** instead of ****** for an Initial Psychiatric Evaluation which is the amount we bill insurance companies. When we called her insurance company they said she could take the invoice and submit to her medical insurance, and we told her this.  ********************* said they would reimburse her the percentage they do for out of network.

    We billed her at our private pay rate which is listed on our website and the website states out of network.

    The client told us not to charge her credit card after the charge was made.  The extra amount that was charged by Stripe which is their transaction charge.

    We do advertise we take her insurance but found when we went to bill her insurance, we did not accept her specific insurance plan.  ******************* companies have several different plans and we are contract with some.

    Customer Answer

    Date: 06/21/2024

     
    Complaint: 21826407

    I am rejecting this response because: They charged me $129 and per their email it was supposed to be $125. There was no mention of a reduction. They should have and are obligated to verify in-network insurance and inform patients prior to scheduling an appointment not after. I had no way of otherwise knowing as they advertised acceptance of the insurance, and I provided my insurance information a week ahead of the appointment. Had they informed me of their out-of-network status, I would have never scheduled the appointment. 

    Sincerely,

    *************************

Co-Occurring Therapy LLC is NOT a BBB Accredited Business.

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