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Business Profile

Therapeutic Massage

Hand & Stone Massage & Facial Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapeutic Massage.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Raquel S

    Date: 04/14/2024

    I scheduled a massage two weeks ago and the receptionist scheduled me for yesterday, April 12, 2024, at the ******************** branch. Since I have two jobs its really hard for me to get a day off so I was looking forward to getting my massage at ****************************** I received an email and also a text to confirm my appointment and read their policy. No-shows or cancellations will charge their client. I woke up early so I could be on time but ( 9:00 a.m). I was at the parking lot already at 8:41 a.m. yesterday and I received a text saying that my massage therapist called out and that I needed to reschedule my appointment. I was so frustrated and was sobbing when I talked to the receptionist. I told them that this was not fair and so unprofessional to text their client last minute after driving almost 18 miles just to get my massage. The receptionist transferred me to their manager name ***** who was also the one who texted me that my appointment was cancelled. She was very apologetic and asked me when was the best time for me to come in and told her that I was free on Monday, April 15, 2024. She put me on hold and said she would check if one of their massage therapists was available. She told me that someone might do it named ****** on Monday but she was with a client at that moment so ***** the manager said she would give me a call back that day ( April 12, 2024) and let me know if Monday is confirmed. Unfortunately, I never heard from the Manager, ***** all day yesterday. I even called twice and the receptionist told me they would message ***** but again no phone call from her or text.

Hand & Stone Massage & Facial Spa is NOT a BBB Accredited Business.

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