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Business Profile

Auto Body Repair and Painting

Columbia Auto Body & Paint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Columbia Auto Body & Paint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Columbia Auto Body & Paint has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband hit a dear on his way to work on 01/05/23. We filed a claim that same day and took the car to Columbia Body and Paint the next day for an estimate. The estimate was $5,299.76 which was deposited into my husbands account and then paid to the body shop on 01/09/23. We kept the car at home because they told us to bring it in once they had the parts for it. We had to keep calling and calling to check in the parts and they finally said we could take it in on 03/13/23 because they had the parts. Months have gone by and we have kept calling and going in to check up on the car and they keep saying "we will have it ready for you by next friday". They also continued to call our insurance asking for more money because they need more parts. We kept calling every week and kept getting axcuses until they stopped answering. Two weeks ago we went in and talked to someone there who said the car is almost done but we can give you your money back or have the car ready for you by the following Friday. It was not done by then though. My husband went in again today and no one was in the office but the shop doors were open and saw that the car looked the same and had no work done to it. He asked one of the workers when his car will be done and the worker stated once he has the parts because he can't work on the car with no parts. The issue is they had told us back in March they already had parts and have already gotten paid and we were told two weeks ago the car was almost done but there is clearly no work done to it. The worker also told my husband that the shop is going through legal issues as well. It has been over 6 months and my car has not been fixed and no parts ordered and there's no one we can get ahold of and it's starting to feel like we will never get the car or money back.

    Columbia Auto Body & Paint is NOT a BBB Accredited Business.

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