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Business Profile

Concession Trailers

JRS Food Trailers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concession Trailers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried purchasing a food truck from Stone Kings that works with jrs food trailers. A contract was sent to me stating delivery charge of $800 due and $1000 due upon delivery and my acceptance of the truck. I signed and sent the money to the number provided *************) via Apple Pay 6/21/2023. I was provided a tracking number (star7899) for star1logistics.com. When I checked it, it showed it was on hold. I asked why and ***** told me to contact them to find out. The phone number on the site doesnt work so I messaged them and was told I had to pay $1000 for insurance on the shipment. I explained $800 was what I was told and they said no I had to pay another $1000. I explained I wasnt doing that cause at this point Im very skeptical. They said it was refundable once the truck got here. I told ***** I wouldnt send anything else until the truck arrived and I accepted it and if they couldnt honor the price I was given to refund my $800 and cancel the contract. ***** said that wasnt possible at this point and I told him I couldnt get the number to work for the shipping company so he gave me the number he used and it sounded like the same person when I got through. So I told him to cancel the contract since he wasnt going to honor it. He stated he didnt tell me about the $1000 because its refundable. I explained that was not mentioned to me beforehand and he told me to take the money from my husband and send it anyway. I either want my $800 back and the contract cancelled or the truck delivered. He keeps insisting I send the money but I have explained Im not sending another dime until the truck is delivered

JRS Food Trailers is NOT a BBB Accredited Business.

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