We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Doors

Noland Door Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late 2019 Noland Door Company was hired to provide me with Interior Doors, Trim and hardware for a home build. Payment was made in full to Noland Door Company. Noland Door Company did not provide all of the necessary trim and I had to purchase additional pieces at a local supplier in *********. It was only a few pieces so I did not make complaint as I was acting as my own contractor and expected some overages. May of 2022 I was contacted by *********************, the rep that assisted me and he advised me that they had updated their billing software and had now discovered I owed them money, over 2 years after I had already paid them. I asked for invoices and I was provided several invoices. The invoices were all handwritten and invoice numbered ***** (believe this is the number it is hard to read as it was scanned via email) has several items crossed out. I questioned this with *** in 2022 and he stated this was because the hardware was billed separately. I went back through my credit card statements as I am confident I did not owe any of my suppliers or contractors any money, however I was only able to go back 2 years and since this was outside of 2 years I was unable to look at all the payments. I relayed to ******** was concerned this was being brought up over 2 years after the ******** hadn't heard from them earlier.I am concerned of the business practices of ***** Door Company. I was advised by a contractor that the employee who did the books for roughly 30 years for Noland Door Company left and the new gal was and is still finding errors. Noland door had no contact with me for nearly 2 years and then suddenly *** called saying there was an error on their end and they discovered I owed money. On the collections notice it also showed I owe $392.35 in interest. They made no attempt to collect for 2 years (no invoices, bills, phone calls, etc) and then tack on interest for that time. By their own admission, the owed amount was found after updating their billing software.

Noland Door Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.