We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Tom Denchel Ford Country

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

This profile includes reviews for Tom Denchel Ford Country's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tom Denchel Ford Country has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Chuck E

      Date: 07/09/2024

      Worse customer service I have ever experienced. The used car we bought broke down with in the warranty period which covered the cost. But, they told us that the parts to repair it would be at least 2 to three weeks out and that it would take several days on top of that to repair. We needed the car as our business is in ***** and could not get back without a car. No help from them. After much prodding and anger as we lost customers (we have payments and contracts that did not arrive and or get done because of the delay. No help from them. Further prodding they found a used part and could get in a week or less. When they got the part and got it in they broke a bunch of sensors and nothing worked right. No air, all the electronic stuff did not work and they did not have time to fix any of it. It was drove back to ***** for work (lost several clients) and I traded it back to them for a step up in vehicle's. Cost me $$$ I did not want to spend. The broken vehicle came back to my house and the new vehicle went straight back to Work in *****. Now I am unable to get anyone to pickup the broken vehicle and have called and emailed many times. Never get a call back. Worse customer service I have ever seen. I am unable to drive it back to them as my wife is ill and I will not leave her alone. We are both seniors. Do Not buy from them folks.

    Tom Denchel Ford Country is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.