We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repair

Masters Touch Automotive Center Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24 2022 I took my **** ****** titan 4x4 to masters touch to check rear axel seals passenger side was leaking. They said passenger side needed replaced , the driver side was ok, I told them to replace both sides.. they did the bill was ****** invoice #*****. I was told by ***** the mgr. They guaranteed the job for 1 year.. a few months later the passenger side rear axel seals started leaking again, I took it back to masters touch and yes it was bad again .. ***** said they would replace it again at no cost.. i asked him to have ******** shaft checked to make sure it was ok. When I picked up the truck asked ***** if ******** was good, he said yes.. new seal no charge. The around the first of June 2023 the passenger side rear ********** was leaking again.. but I had just moved to ****** ore. And the seal was so bad I could not drive the truck to Hillsboro ore, I had to get it repaired there in ****** ore.. I had several phone calls to ***** at masters touch, he said to get it repaired ans send the bill. Ans they would reimburse me for part of the bill because it was still covered by the guarantee. The bill to replace the ********, that they said was fine and the new seal came to ******. I sent ***** the bill .. the seal was determined to be bad along with ******** shift. So around Sept, Oct. ***** called and said they would be sending me a check for ******. it is now December 8 and still no check.. I have a lock on my mail box so nothing can be taken. They said the owner sent a check but I never received it and talked to ***** about it weeks ago. He has told me he would have the owner call me a number of times when I called him to say no check yet what's up.. he couldn't understand stand why the owner wouldn't send. He said he would talk to the owner and take care of it.. have talked to ***** a number of times but the owner will not call me to take care of this issue..still waiting for the reembursement check of ****** please help ..

    Customer Answer

    Date: 02/28/2024

    This has been resolved with Masters Touch Services, thank you for your help in this matter.  ***********************.

Masters Touch Automotive Center Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.