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Business Profile

Dermatologist

Center for Dermatology & Laser Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancellation of appointment due to having a certain type of insurance and being an established patient. Won't take my insurance due to me being a "new patient" while previously being established. The clinic is still willing to take clients but not for certain insurance.

    Business Response

    Date: 02/21/2025

    Unfortunately, we have reached out to patient regarding this matter to attempt to assist patient with scheduling and potential options.   The messaging system noted that patient received/read the messages sent; however, patient has not responded.  If patient wishes to discuss the clinic policies regarding the insurances we are contracted with and what plans we can accept, clinic management would be happy to discuss with patient.

    Customer Answer

    Date: 02/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

    Customer Answer

    Date: 02/28/2025

    Clinic reached out February 11 to schedule. Wasn't able to reschedule until later but made a new appointment online on February 21st. Only to receive a call later saying they are cancelling my appointment again. They are still accepting other clients. But, won't accept me because of my insurance.

    Business Response

    Date: 02/28/2025

    Unfortunately we can only schedule patients with insurances that we are contracted with.   We have attempted to communicate with patient regarding this.   

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2023, I placed an order for 6 boxes of Domeboro Medicated Soak packets from the Center for Dermatology & Laser Surgery Online Store (ORDER #**********). On April 17, 2023, I received my order and there were only 6 individual soak packets. The description on the website said that each item contained 1 box - 12 powder sachets. Since I order 6 of the items, there should have been 6 boxes of the 12 powder sachets, or a total of 72 powder sachets. As of now, I have been shorted by 66 powder sachets. I have reached out to the vendor multiple times and my inquiries have not been responded to. I am asking that the full 6 boxes of 12 powder sachets each be sent to me, or my order refunded (including the $10 shipping charge). The total order amount was $28.00. I have included a screenshot of the description from the Online Store website showing that Qty 1 should be for 1 box or 12 powder sachets.

    Business Response

    Date: 05/23/2023

    Thank you for the feedback regarding the product verbiage for this item being unclear on our online store.   We apologize your communication to the orders email was not received.  We did not receive an alert on our online store that there was further communication or we would have responded sooner.  We apologize that a BBB claim was felt necessary.   We have responded to your communication via email regarding the pricing and why that resulted in only 6 packets received as the $3.00 pricing is per packet not box of 12.   We have updated our online store to be more specific in the product title as you will see from the screenshot in the attached document.  We have also offered to refund the $18.00 paid for the 6 packets and to keep the 6 packets that were shipped as an apology for the confusion this created.

    We hope this can resolve the concern satisfactorily.

     

    Thank you,

    Crystal

    Practice Administrator

    Center for Dermatology and Laser Surgery

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Center for Dermatology & Laser Surgery is NOT a BBB Accredited Business.

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