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Business Profile

Flooring Contractors

Overstock Flooring Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12 we ordered several tile and flooring products. We were told tile would take 2 weeks and flooring just a couple of days. On November 26 items were still not here The sales person did some checking and was able to get most of the items through stock. We had ordered *****sq ft of pebbled shower tile floor. He was able to get 13 which was picked up and installed On December 6 the remainder of the tile came in except for the balance of the pebble floor. I told him we needed to proceed with the job as this as now been 4 weeks so we no longer needed them. I asked for a credit because at that date they were suppose to be coming soon but weren't in. He said he would get back to me- still 2 weeks later has not. I am only asking for a credit for the products we did not receive. I also need to order a few more tiles. Have called 2 times (Dec. 18 & 20) no answer and no return of phone call. To this date he still has not verified that the pebbles are in. I am again only asking for a credit for the products we paid for but never received. were missing two boxes which is equal to a $28 credit

Overstock Flooring Depot is NOT a BBB Accredited Business.

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