Complaints

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• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to get two Starbursts at the mini Mart in Chevron to acquire 80 points so that I can acquire my needed 69 points to achieve 50 cents per gallon off. I have the app open and she asked me for the $5 and I gave it to her and then she said that she can't put my phone number in it's too late so that I could acquire my points. I asked for a legitimate return so that I could do the transaction again and instead of forgetting my phone number to instead put my phone number into the system so that I can acquire the *********************************************************************************** this country as a citizen was completely subverted. I was verbally abused mentally abused and overall she does not deserve to work at a customer service position... It's against the law to refuse return if it's legitimate and there was nothing wrong with returning it so that I can insure my 80 points. If I would have gotten my 80 points, my points would have reached enough for 50 cents off and I would have spent $80 or $75 on gas which is a formidable up sale. Instead I had to leave because she broke all the rules of customer service she broke the rules of basic business policy... I don't think I was treated correctly I don't think I was treated right I think the solution for this is either shut her business down or to find a way to acquire the 80 points and gain some sort of apology maybe a small incentive to come back. This was unfair to me and the thing about it is, it is her attitude, it is like that throughout her entire business etiquette. This attitude is prevalent through all areas of her expertise in that store. She has a bad attitude she doesn't equal up to normal standards and I think she should be reprimanded.

  Business Response

  Date: 09/13/2023

  To whom may concern.

  We responded directly to the customer and offered a solution to remedy such complaint winch he gladly accepted.

   

  Thank you very much.

  **********************

  Customer Answer

  Date: 09/13/2023

  The business manager reached out to me and told me that yes she could have done a return, yes she could have rung it up again and did it properly so I can input my phone number and received the points... "She could have wrote a note on the receipt of the previous transaction letting the ** manager know that it needs to be returned through the business policies because she doesn't know how to do the return on the register..." (The ** acknowledged that would have been a decent option)...

  He assured me that that would not happen again because they would be informed to go ahead and do the return if something like that happens...

  However I was not offered any compensation other than I was allowed to have what I was trying to receive when I first showed up, nothing more... (50% off of the Starbursts transaction would have been an example of an incentive)...