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Business Profile

Mechanical Engraver

Stone Creations N W

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Engraver.

Complaints

This profile includes complaints for Stone Creations N W's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stone Creations N W has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7, 2023, I placed an order for a pet memorial stone, order #****. My credit card was charged, also on July 7, in the amount of $70 by Stone Creations NW. I emailed the company twice, once on August 7 by replying to the order confirmation they had sent to me and at the end of August using the "Contact us" form on their website. On September 14 I attempted to reach someone by phone, but received a "mailbox full" recording. I tried again on September 20 & received the same "mailbox full" recording. Four attempts to find out when I might expect to receive the stone & no response whatsoever. I had previously ordered from the company in 2017, received the memorial stone in a timely manner & was pleased with the product. If the company cannot fulfill the order, I would like my credit card refunded the $70 they were quick to charge.

    • Initial Complaint

      Date:09/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This vendors website stated that my order would ship with and 10 business days. After approximately 15 business days, after not receiving the product, or any communication from the vendor, I reached out. It took me threatening to stop payment in order to even get a response from this vendor. I was ordering a memorial stone for my son that had passed away in August 20 20. I placed this order to be received in plenty of time to have the stone in time for that date but since this vendor did not live up to their end of the deal, or even reply to me, I was not able to get the stone, and had to order it from somewhere else, which I got within a week by the way. I asked for a refund from this vendor since they have not even started working on my product yet, that was a month ago and I have not heard anything from them yet again. I had to stop payment with my credit card. Terrible communication with this vendor, I would not order from them!

      Business Response

      Date: 09/20/2023

      Customer contacted us and asked for a refund and one has been issued as requested: we consider this matter dealt with and apologize for any miscommunication.

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** Order #**** Medium Garden Stone engraved with "Forever Laughing" in memory of *****************************, 1930-2021 $70.00 Paid with my Mastercard ending in #**** Charged my Mastercard on September 7, 2022 for the full amoun I have emailed and called several times to check on the status of the order. No return calls or emails.

      Business Response

      Date: 11/18/2022

      We apologize if we missed your email. Looking at our records, it appears your order shipped the day before this complaint and has been received. We hope that you love the personalized memorial stone for ******. Best regards.

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a stone from their website ($190) and expected to receive a product. I spoke with a gentleman one time to assure the order was on track at number ************. They have not answered by calls or texts and I believe this is a scam. This was a special group gift for retirement of a beloved individual and now I have nothing to present at her party... devastating.

      Customer Answer

      Date: 07/22/2022

        

      Please absolve this complaint.  I rescind this complaint and was able to get in touch with the company and receive my product.  I thought I was being scammed, but it turns out he just had some personal issues to deal with.

       

      Thank you,

       

      ***********************

       

      Sent from my iPhone

    Stone Creations N W is NOT a BBB Accredited Business.

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