We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Priority Moving Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Natalya E

    Date: 01/01/2025

    Natalya E

    Date: 01/01/2025

    I was originally happy with service but then i found that Priority Moving damaged the carport at my apartment building. They didn't tell me or ******* about it and he was surprized hearing about it and accused my landlord and me of lying instead of letting insurance company to deal with it. He was rude and defensive. Then i told him that one of his guys also damaged my antique table, part of the leg came off and he just reatached it and didnt tell me. He didnt know i saw it happening when he pulled the table across the floor in the living room and he said in a high tone that since table is standing now thereis nothing wrong with it then he hang up on me.

    Priority Moving Services

    Date: 01/03/2025

    Dear *******,

    Thank you for taking the time to share your concerns. I want to sincerely apologize for the frustrations you experienced. Your feedback is important to us, and I appreciate the chance to address these issues with you.

    First, regarding the carport, Ive spoken with your property manager, ****, and weve agreed on a plan to resolve the situation. **** will be providing us with a quote from her contractor, and well take care of it promptly. Im glad we could move this forward quickly for you.

    As for your antique table, I understand how upsetting it must have been to discover what happened. Even though the table appears sturdy now, I agree that you should have been informed immediately when the foot came off. Ive added the photos and detailed notes to your file so that if any issues arise down the roadwhether during a future move or beforehandwell make it right.

    Ive also spoken with ******* and the crew about the situation. ******* has expressed his regret about how your call with him went and is taking this as an opportunity to learn. Ive reminded the team how critical it is to notify customers about any issues immediately, even when they believe the problem has been resolved. We pride ourselves on being transparent, and Im sorry that didnt happen in this case.

    At Priority Moving, we work hard to deliver exceptional service, but were not perfect. When we fall short, were committed to owning up to it and doing everything we can to make things right. Im grateful you gave me the opportunity to listen to your concerns and take steps to address them.

    If theres anything else on your mind or anything further we can do, please dont hesitate to reach out. Thank you for trusting us with your move, and I hope we can serve you again in the future and give you the excellent experience you deserve.

    Warm regards,
    **** *********
    Owner
    Priority Moving

Priority Moving Services is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.