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Business Profile

Pet Store

Parrot Cabana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 24/ 2024 I paid ****** dollars to Parrot Cabana for her to find a bird for me 2 days later I called to cancel the order because of health reasons, I will be having surgery soon and need to cancel the request.The store owner got very angry and said things to me that were very inappropriate and would not give me a chance to explain why I was canceling the order. She hung up on me and has refused to answer my calls and my text messages. She did say that she had a no refund policy that I was not aware of and she had not told me when I gave her the money, cash, and did not get a receipt for. I have talked to others who have told me that she does bad business and that I should not do business with her. I am 82 years old and I feel that she has taken advantage of me and I really want and need my money back. I have a very bad heart and had a Watchman Implant last year to fix my heart and I dont need this problem anymore. It is too stressful. I spoke with My Cardiologist yesterday about this and he recommended getting help with the problem. Please let me know if you can help me. Thank You, ***** ******

Parrot Cabana is NOT a BBB Accredited Business.

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