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Business Profile

Senior Services

Home Instead Senior Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

This profile includes complaints for Home Instead Senior Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Instead Senior Care has 2 locations, listed below.

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    • Home Instead Senior Care

      1400 NE 48th Ave #107 Hillsboro, OR 97124

    • Home Instead Senior Care

      328 W Main St # B100 Hillsboro, OR 97123-3988

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said they would be stopping my care because they need to change my start time from 9am to 12 changing 8 am to 12. I would like the time to stay from 9am to 12ish but not starting earlier. I have not given any notice to this business to change times or stop service and I want them to continue.

      Business Response

      Date: 05/09/2023

      To whom it may concern:

      Thank you for bringing this to my attention. Our goal is to do everything possible to serve our clients to best of our ability. We knew that making this choice would not be welcomed by all of our clients but wanted to give them ample time to prepare and adjust prior to changing the schedule by 1 hour. This decision was made due to the very real labor issues in our world today, we had to make an adjustment to our scheduling philosophy. Per the guidance of our home office and the competitive nature or our business and recruitment we made the tuff strategic decision to move to a block scheduling system. This new schedule allows for ** to work in 4-hour shifts cycles that allow our caregivers to work an 8-hour day without large gaps between shifts. ****, 1-5p, ****p, ect. This is an exciting opportunity for us to drive outcomes and efficiency for both our caregivers and our clients. I am sorry that we have had to make a change in someone's life, and we do not take that lightly. It is a strategic decision that we had to make in order to retain and recruit qualified and compassionate caregivers.

      Thank you again and we are honored to serve.

      *****************

    Home Instead Senior Care is NOT a BBB Accredited Business.

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