Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold the vehicle we are being charged on back in June of 2024. We have attempted to make contact with you guys several times in regards to this incident and you guys have not been helpful. We are now receiving mail stating you are going to send this bill to collections. We are going to be working with the small claims court in regards to this incident as well. But would like the fees attached to the vehicle under ***** ********* name to be removed and the collection damages to his credit report fixed.

  Business Response

  Date: 02/10/2025

  The invoice in question has been cancelled. Two previous invoices were sent before it was forwarded to the collections company. Please note that we require proof of sale or DMV records showing that the vehicle is no longer registered in your name. If you did not have this information when you first contacted us, that could explain why the issue was not resolved. If you have further questions about the invoice please reach out to the Port at ************ or by email **********************************************************. 

  Thank you,

  Port of Hood River 

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [I have requested a copy of previous correspondence from the Port of Hood River so I can use exact dates in this complaint but they have not sent that so I am using general times.]I returned southbound across the Hood River Bridge sometime in late April. We were waived through by the attendant to not stop and pay. It was odd, confusing and there was zero instruction about how to pay given we are being told to keep moving and other cars were as well. We were ready, willing and able to pay the toll at that time. I was out of town the first two weeks of May and when I returned home I received a letter in the mail stating I was late in paying a fine for not having paid the toll. The instructions on the letter said that if I wanted to dispute this I would have to physically mail in the form, send the total balance due (now $31.50) in the form of a check and write the reason I am disputing the charge.I did that, I mailed a check for $31.50, with a written dispute.I was home with family to celebrate getting married for first two weeks of July. Due to delta disaster it took us 5 extra days to get back to PDX.I arrive in ******** on July 24th to a letter from the Port of Hood River which reads:July 3, 2024 Re: INV10117513 You recently sent us a check to pay a bridge tolling invoice. The invoice you were trying to pay is for the balance of $31.5 not $3.5. We cannot apply this check to the invoice. Please send us the correct amount as soon as possible.THEY RETURNED MY CHECK FOR $31.50 with a sticky note on it that says "wrong **** should be $3.50"There was no mention if the dispute was honored. And if it wasn't why didn't they just cash the check??I called that day and was told I had already been sent to collections.I called collections, the agent said they hadn't even sent a letter to me yet.The agent was also concerned at the mixed messaging in the letter (saying I owe $31.50 and sending my check back for that)I paid collections $34.45 (processing fee)

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I virtually never pass over the Hood River Bridge and so I recall the trip on 10/29/2023 very specifically. I paid my $3.50 toll while passing northbound and asked the attendant if the toll was the same for south bound passage. He said it was and I saved the $1 bills and quarters that I received in order to have the money on hand to pay the southbound toll a few hours later. I was traveling to ************ on that day from ******** to visit a friend. I passed southbound across the bridge a few hours later and used the SAME CHANGE I had set aside a few hours earlier from the northbound trip to pay that southbound toll. After paying, I pulled over and got some gas before getting back on I-84 to travel back to ********. Approximately 2 weeks later, I received a letter from BreezeBy saying that I had failed to pay a toll passing over the Hood River Bridge and threatening me that failure to pay the missing toll, plus a fine would result in a larger fine and/or the matter being sent to a collection agency with a possible consequence of a hold being placed on my OR license plate for renewal. This is absolutely a mistake on the part of BreezeBy and I am wondering how often innocent drivers are sent these "unpaid" letters and just send in the fine rather than take the time to object.

  Business Response

  Date: 11/20/2023

  A motorist may receive an invoice for unpaid toll in error - usually this occurs if the motorist drives through the toll plaza before the green light is illuminated for their crossing. Payment can be easily verified by video record, and a customer simply needs to email the Port at ********************************** to dispute the invoice. 

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20888030
  
  I am rejecting this response because:

  The letter I received stating that I had not paid (attached here) stated nothing to the effect that "this happens commonly" and did not include an option for me to just email the ************** if I felt I had been falsely accused. Rather, the letter included fairly coercive language in BOLD that said if I did not pay, the fine would quickly increase and that I may even have a hold placed on my OR license plate renewal.

  The tone of this new response to this BBB complaint is completely different from tone of the letter that I received. If the original letter had stating something to the effect that "these are often issued in error and if the motorist feels that is the case then just email the Port....." then I would never have filed the BBB complaint. I believe these letters are issued somewhat frivolously and in the hopes that many accused motorists will simply pay up and not question the fine. I paid my toll and drove through the gate when the attendant indicated that I could do so. I followed the instructions of the Port attendant. If the Port cannot more accurately issue these letters in the first place then they at least need to make clear to the recipient that they may or may not have failed the pay the fine and more clearly lay out options for that individual including something akin to this response received by the BBB which basically says "email us if you feel this was received in error."

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/21/2023

  I received an email response from the Port of ********. In that email they stated that the only way to dispute a violation charge is to respond by mail. That is a direct contradiction from what they told the BBB in their response when they claimed the customer could "just email." The letter send out presumes guilt and does not make it easy to dispute the charge. I suspect that many law-abiding drivers are getting letters inappropriately.

  Business Response

  Date: 11/30/2023

  The **************** would not be involved in this dispute. The Port of Hood River (email ***************** is the Port to which you would email your dispute. We do not require disputes through the mail only. Please email **************** with your dispute and we will be able to help you. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20888030
  
  I am rejecting this response because:

  As shown on the original citation that I uploaded, there is no easy way to dispute the fee if the motorist knows that he/she paid the fee. And the language in the current letter assumes guilt on the part of the motorist and threatens a quick escalation in the fine and penalties if prompt payment is not received.

  In response to our first complaint, the port told BBB that I could just email them. But that option is not listed on the letter they send out. Now, in response to our further complaint, they are offering a different email for follow-up and directing us towards a different port authority. I think the "Unpaid Toll Invoice" which is sent to motorists should an easy way to protest the fine that DOES NOT require mailing in payment while the fine is in dispute.

  I would hope the BBB would agree that these responses are inadequate. I feel like the process currently in place is meant to extract extra fees from patrons who paid their tolls but would rather just send in $6.50 rather than dispute the fines and the process.

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/16/2023

  I have emailed the Port and received a response and offer to discuss the case by phone. I am traveling for most of next week and will get back to it as soon as I am able and I will then follow-up with BBB. Please do not close this case yet.

  Customer Answer

  Date: 01/08/2024

  I have spoken to a person (*****************************) at the Port of Hood River and voiced my concerns. He expressed that he understood and he was going to take the input back to the company and revise the form that is sent to customers who are perceived to be in violation of the toll. I am happy to close out this complaint once the Port of Hood River completes what they have said they will do. I was going to reach back out to ***** in mid-January.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my **** F150 pickup in July. On 7/19/2023 the new owner drove across the Hood River toll bridge. I got a bill in the mail saying I owed $30.00. I called the Port of Hood River and told them that I sold the truck, and that Dont owe the money. The person at the ********* that I would have to pay the fine, or go to the *** to prove that I sold the truck. I am not going to pay, its not my debit. I want the bills to stop coming, and for this to be taken off so it does not affect my credit.

  Business Response

  Date: 09/22/2023

  Vehicle sales are required to be reported to the *** for transfer of ownership. The *** still has ************** listed as the responsible party for this vehicle. The Port can dismiss the invoice with proof of sale and recommends ************** report the sale of the vehicle to the *** to avoid this happening again. 

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice (#INV1086364) for $5.00 for a trip on 5/23/2023; however, I was not even in the vicinity of ******** at this time. I work in ******* and had a meeting in the office at 8 am that morning and was no where near the toll. I haven't been to ******** in over a year. Please clear the invoice.Thanks,*****

  Business Response

  Date: 06/13/2023

  There are clear instructions on the back of the invoice on how to dispute a toll invoice that was issued in error. Please follow those instructions or email **************** with the Invoice number and reason for your dispute and we'll be able to solve the issue right away. 

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Port of Hood river sent me unpaid toll bridge invoice when I already paid in full.Transaction number ******** Date 4/11/2023 at **** pm I paid $2 in full while crossing the bridge.

  Business Response

  Date: 05/08/2023

  The toll invoice includes instructions on how to dispute the invoice. If a motorist drives through the toll plaza before the green light displays for payment, an invoice can be issued in error and is easily corrected by email to **************** or by calling ************. 

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (11/14/2022) I opened my mailbox to find a bill from the Port of Hood River, claiming I crossed their toll bridge on 10/13, and needed to pay by 11/12. On the date in question, I was working in my home area at the north end of Whidbey Island, nowhere near the bridge.addittionally, it's been a couple years since I was even in ******. Whoever is reviewing license numbers is very much in error, and there's no clear way to dispute the charge directly without paying the toll while disputing it.

  Business Response

  Date: 11/15/2022

  Full instructions for disputing any invoice are listed on the back of the invoice. Please email this dispute to the *********** at ***************** we will promptly confirm the information and if the invoice was issued in error it will be immediately dismissed. Thank you. 

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday Sept 24, 2022 I received a bill in the mail for an unpaid toll.The payment due date was Sept 24,2022 The invoice date Sept 14, 2022 for alleged toll on 8/9/2022 Issues:1. I was in Tennessee for a work conference from 8/5 thru 8/11/2022 * have receipts to prove this 2. There is no phone number on the invoice to contact and discuss the issue.3. I got the number from the port, they forward my call to Breeze by, no one answered I left a message and no return call.4. The time from invoice statement to receiving the invoice and to pay it (if it was legitimate) is not adequate time.

  Business Response

  Date: 09/27/2022

  There are clear instructions on the invoice describing how to dispute the invoice. We will dismiss the invoice based on information provided.

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I also want to point out again that the length of time between the invoice date and the due date of bill is not enough time, you are setting customers up for failure.  I have CC in the Assistant attorney general, As I believe a suggestion needs to be made to change the length time between invoice date and due date. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unpaid toll invoice #INV1074165 from the Port of Hood River for a date and time that I did indeed cross the bridge from Hood River to ************. The invoice is for the $2.00 bridge toll and a $3.00 administration fee. I did not how ever, use the breeze by. I stopped at the window and paid with a $20 bill and the blonde lady that took my money, handed me exactly $18 back, already paper clipped, as it was a pre counted bundle.I would like to dispute this invoice as I dont owe it, AND, on another occasion I received another unpaid toll for another one of my vehicles that had been sitting and not driven for more than 4 months. I wracked and wracked my brain trying to figure out how that happened and how they got my vehicle information when it had been no where near the bridge and not driven for months. To avoid the hassle, I ended up paying it. To have something like this happen again, is unfair.

  Business Response

  Date: 09/26/2022

  There is a simple dispute process by which this customer's concerns can be addressed and if indeed there was an error in the billing, the invoice can be easily cancelled. We suggest this customer send this information, along with the Invoice Number and the license plate of their vehicle to our customer service desk at **************** or by calling **************. Thank you. 

  Customer Answer

  Date: 09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I find this whole process confusing. I will sent an email to the Port as per their request with the information they are requesting. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a first notice from the port of hood river stating that I had used the breeze by and not payed the bridge toll, this is not true as I have never used the breeze by.

  Business Response

  Date: 09/21/2022

  The Port of Hood River has a simple process by which a customer can dispute a toll invoice. This customer simply needs to email this dispute, along with the Invoice Number, to ***************** or by calling **************. Our customer service representatives will be able to identify any billing error by video, determine the cause of the invoice being sent, and take corrective action if required. Sometimes, an invoice is generated if a motorist proceeds through the toll plaza before the light turns green. This may have been the case here if the customer paid cash, and not **********************. 

  Thank you, 

  Port of Hood River