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Business Profile

Internet Providers

Applegate Broadband LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first contact with Applegate Broadband was on 6/28/2024. **** ***** left me a voicemail letting me know that they could no longer provide us with internet access due to the property our repeater was on, that serviced our area was being sold. I returned his call and was told there was nothing he could do about it and suggested other internet companies that might be able to help us with service. After our conversation I was then charged on 7/10/2024 for $64.95 for service I didn't receive. I have reached out multiple times by phone and email letting Norm know I was still being charged. **** let me know that he would take care of it, and I had nothing to worry about. I am still receiving email stating I have a balance due, that has now reached $194.85 plus. I have continuously reached out and asked for my refund and for him to send me a cancellation letter at this point he has quit responding. I don't not want this balance due to affect my credit rating or be sent to small claims court. I have done everything I know how to do. Thank you.

Applegate Broadband LLC is NOT a BBB Accredited Business.

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