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Business Profile

Landscape Contractors

Carleton & Sons Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - August 30, 2024 - We paid approximately $14,600 already to the business and held back $8.600 due to the violation attached. - He was supposed to landscape our new house property for the retainage of soil on the slope and turf install on the lower part.- This violation of not city approved retainage walls, flood plain violations and riparian area violations as well.- It has cost us $20k to correct the issues thus far for the permits and work correction.- He is unwilling to pay for his mistakes and forgive the remainder of the cost we used to pay for his mistakes. We asked him to settle at $2,600 paid to us to cover some of the extra costs but now he is not willing.

    Customer Answer

    Date: 02/13/2025

    Regarding the below complaint, the business finally agreed to a settlement through the **** Mediator that forced their hand. We are still dealing with a lot of fall out with his lack of work.

     

    The quality of his work is being questioned by the city now and we have to redo all his work. 

     

    Please make sure this business is put up as a warning of not to do business with him for other consumers as he tends to lie about his ****** reviews that are doctored too on his website.

Carleton & Sons Landscaping is NOT a BBB Accredited Business.

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