Complaints

This profile includes complaints for Hurst Automotive & Welding's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hurst Automotive & Welding

  4195 River Rd N Keizer, OR 97303-5503

• 

  Hurst Automotive & Welding

  PO Box 21514 Keizer, OR 97307-1514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lot of work done on my 4Runner by this business. I totaled it on 4-11-20. I called about the recites from all the work I had done on it. Talked to one of his employees shortly after the accident. He said he would tell ***** the owner. I called repeatedly and never answer. My phone says who I am calling. He took my call on Thursday and he answered. He told me he would find them and send them too me. I emailed him yesterday without any response. I am going to sell it without the recites which would make Value less on paper. So , hopefully he will take care of this issue A.S.A.P. If not I want $1000 after I sell it for a lesser value. ***********************

  Business Response

  Date: 04/25/2023

  **************************************;

  Business Response

  Date: 04/28/2023

  This note is in response to a complaint logged by ***********************, regarding receipts for work completed. My shop, Hurst Automotive, completed work on ********************** 2011 ****** 4Runner 6/11/2020. ****************** called my shop Monday of last week (4/17/2023) requesting a copy of work completed in 2020. As we are a very small operation, I requested ****************** to give me some time to find our copy of his receipt. He had been given a receipt back in 2020, when the work was completed, but had apparently misplaced it. ****************** called me Thursday 4/20/2023, asking for status of the receipt. I informed him I was still searching, but would have it found soon. In response to ignored phone calls, and emails, I have answered both of the phone calls by ******************, and never received any email, whatsoever. My copy of ********************** work order has been located, attached to this response, and emailed to ****************** at the email he supplied to me: ******************* I look forward to a response to this complaint.
  **********************************
  

  
  

  Business Response

  Date: 05/01/2023

  This is a correction to the previous attachment sent. The previous was for a different vehicle ****************** had brought to our facility. Included are the correct, and only invoices we have on file for ****************** 's **** ****** 4Runner. A copy has been sent to his email today, 4/27/2023.

   

  ********************************** 

   

  Sent from my **************** Galaxy smartphone