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Business Profile

Auto Repair

Trinity's Quality Auto Care
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Trinity's Quality Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughters car to Trinity in March 2022. The car was frequently stalling. They had the car for a week and informed me that it needed a full engine rebuild at $4200, "she's basically got a brand new car after this" is what I was told. I paid this fee and then went to pick up. In their lot, my daughter started the car and it stalled out immediately. She went back in to tell them and the technician said that it was probably just cold and it should be fine from now on. It wasn't fine. The car still had the issue off an on the next few months. I took it back so they could try again over summer. They had it a week. I got a call that there was a sensor that wasn't working properly and gave them the ok to fix it. I then got a call a few days later that I could come pick up the car, they said it wasn't the sensor and they couldn't find anything else. The car continued to stall. I took it to a new repair shop Westgate Auto. They found 2 faulty sensors, replaced both at a cost of just over $300 and the car has been great ever since. I voice my concern to *******'s owner that I paid a large sum of money to fix a problem that wasn't fixed and that when it stalled in their lot, it was brushed off as nothing.

      Business Response

      Date: 11/24/2022

       As documented in the work order, the vehicle was brought in for  Check engine light being on and the vehicle intermittently not moving when in gear. The other issue being a stiff steering condition and squealing noise. 
      tech was able to confirm trans complaint but couldnt verify check engine light or codes in computer. 
      tech removed trans pan for inspection and found metal debris in Pan which indicated and internal failure of the transmission. 
      .customer opted for the more economical repair which was a used transmission with 74k miles on it. 
      the other issue was diagnosed as a steering gear replacement and an updated pump reservoir due to a n internal restricted filter. 
      the total of all the work perform combined to $4200. There was never any engine work performed nor would any of our staff misrepresent the fact the installation of a used transmission would constitute that the vehicle is now brand new. 
      the vehicle had ****** miles on it and other problems can arise as the vehicle le is driven and continues to age 

       with knowing what other sensors were replaced to fix the issue, I cant not reply knowledgeably n the specific issue. The repairs that we performed were in fact needed and were performed to industry standards. 

      Thank you , ***********************

      Customer Answer

      Date: 11/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    Trinity's Quality Auto Care is BBB Accredited.

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