Complaints

This profile includes complaints for Klamath Gymnastics Academy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Klamath Gymnastics Academy has 2 locations, listed below.

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  Klamath Gymnastics Academy

  1120 S Spring St Klamath Falls, OR 97601-4201

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  Klamath Gymnastics Academy

  PO Box 385 Klamath Falls, OR 97601-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a scholarship to ***, and was verbally told we would be good until May. Apparently, My child's scholarship ended in March and they are attempting to bill me without warning or letting me me know the scholarship was spent. While it is not a significant amount, our family is ********** and unexpected expenses are a challenge. Also, the tactic of charging us for their mistake after the fact seems like a bit of a scam. As a side note, their building is now located at **********************************************************************.

  Business Response

  Date: 04/28/2025

  Thank you for expressing your concerns.  Had I known that you were unable to pay your balance, we would have worked out a solution or allowed you a payment plan.  I also want to assure you that billing a client for services they received is not a scam.  A private benefactor paid for your child to receive gymnastics lessons until March.  If you would have looked at your account you would have seen how long your account was paid up till.  It is your responsibility to monitor your balance.  Your enrollment was scheduled to end in March which you were verbally informed of when you started.  You continued to bring your child to classes after the scholarship expired.  Which means that you are personally responsible for your bill.  Your child was automatically unenrolled in March, the coaches did not catch that your child was no longer enrolled right away.  As a courtesy our office manager re-enrolled your child because you continued to send your child.  This does not absolve you of the responsibility of paying for the services you received.  However, as a courtesy we will forgive the balance of $36 for services you received.  We will email you a statement showing the amount forgiven. 

  We have waived your 30 day notice and respectfully ask that you make no further contact with our organization, including but not limited to social media, phone, etc.

  We wish you the best,

  ********* ******, Owner

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****-******