Complaints
This profile includes complaints for Bio-Alternatives's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on June 24 2025, the cost was taken off my debit card and as of July 2 2025 I have yet to received the order. I've tried multiple times to get someone on the phone and as of this post, I have not been able to contact anyone at Bioalternatives. All I get is the phone ringing and then a robot telling me the memory is full. I've been doing business with them for over 15 years.
Business Response
Date: 07/03/2025
***** called yesterday and talked to a sales *** on 2 different occasions. At that time the computers were down and technical support was currently working on the problem. As soon as the computers were up and running a call was made to ***** and a message was left on his machine that his order has been processed, the tracking number, the shipping **** has it packaged and the order is on its way.Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order online on 6/17/25.I received an acknowledgment from them same day. Also, payment confirmation from ****** was received same day. They have not shipped my order and they arent answering their phone. I think this a poor way to operate a business. I have been a customer of theirs for many years and have not had this kind of problem.Business Response
Date: 06/27/2025
*****,
So sorry for the delay in delivery of your order. Unfortunately, the item you wanted was on back order and therefore causing delays in shipping. Whenever there is a delay in shipping the phones and emails get inundated with inquiries making it even harder to respond. Your item is back in stock, and now on the shelves, ready for shipping. Your package is boxed up, and out the door, being shipped via USPS. Tracking number: 9405550105501006040895. Bio-Alternatives takes pride in providing high quality products and will not ever compromise for a lesser product to get the order out faster. Once again, Sorry for the delay, and as always, we thank you for your order!
Have a wonderful day,
Bio-Alternatives
Customer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to place an order for the last two weeks. The website says that I failed the Captcha but one was never provided. Ive called and left messages with no response. Today their phone rings for a few minutes then hangs up. I really hope that they are not going out of business because they have great, pure products. And I have been using them for years.Business Response
Date: 01/22/2025
Good Morning ******,
Bio-Alternatives is indeed still open and in business!! We added new security features, the Captcha being one and having issues with accepting orders on the web site, because of that the phone lines have been overloaded with incoming calls. We do have tech support working on the problem. In the meantime, you are welcome to try calling back or, if you would like for us to give you a call to place your order we would be happy to do that. You can email ************************************************************* with your phone number to have someone give you a call.
Thank you for choosing Bio-Alternatives and have a great day.
Customer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am relieved to hear that Bio-Alternatives is still in fact open for business. I will email them my phone number so they can call me for my order.
I do want them to be aware of the problem that I am having placing an order online. The Captcha does not appear on my iPhone and iPad. When I hit submit I get a message saying that I failed the Captcha.
Thank you and have a good day.
Sincerely,
****** *******Initial Complaint
Date:11/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered oregano oil several weeks ago and have heard nothing. No one picks up the phone and the memory is full so I cant leave a message. I have left messages at the contact us on the website and no response. I goggled if this business is legit and found many others having the same problem at this time.Business Response
Date: 11/26/2024
So sorry to hear that you have not been able to reach a sales **** Phone calls are answered all day during normal business hours. If all representatives are busy helping other customers then they will do call backs in the order the call was received. ***** times the machine is filled with junk calls that take a lot of time sifting through and deleted, same goes for emails. Your order has been packaged, shipped out and moving through the network via USPS. The tracking number is: 9405511105502443793789 Once again, we thank you for choosing Bio-Alternatives and wish you a great day.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ********Initial Complaint
Date:07/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two items from this company and the pH Balancing System expired Sept 2022. I sent three e-mails, 5-15-24, 5-22-24 and 6-21-34. I have called numerous times and no ones answers and there is no voice mail. This company is so infuriatingly unprofessional. All I want is a replacement product that is not expired.Business Response
Date: 07/10/2024
A replacement bottle of PH Balancing System has been sent via USPS. Tracking Number is: 9405511105501411790188. So sorry for the expired expiration. The production crew stay very busy putting fresh batches of each item on the selves daily. We are so sorry for the inconvenience and once again, Thank You for choosing Bio-Alternatives.Customer Answer
Date: 07/18/2024
I have not received this item yet and did not want the case closed until I do. I have zero faith in this company to do the right thing until I actually have the item in my hands. This company didn't bother to reply to any of my attempts to communicate, so to close a file before it is completed is not holding them to any accountability..
Thank you
***************************
Business Response
Date: 07/18/2024
The package is on its way and moving through the shipping network. The tracking info provided from the **** tracking site is as follows:
Tracking Number:
9405511105501411790188
Latest Update
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
Moving Through Network
In Transit to Next Facility, Arriving Late
July 15, 2024
Arrived at **** Origin Facility
********, OR 97215
July 11, 2024, 6:44 pm
Accepted at **** Origin Facility
*************, OR 97601
July 11, 2024, 5:29 pm
Shipping Label Created, **** Awaiting Item
*************, OR 97601
July 10, 2024, 11:10 amInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered B12 4 pack from Bio-Alternatives on June 1. Received order confirmation immediately #********. Never received tracking or the product. My credit card was charged on 6/1. Called company 10+ times using the 2 numbers listed getting no answers. I would like money refunded or product.Business Response
Date: 06/20/2024
Please be aware that due to high volume, many orders are experiencing a delay during packaging and may be shipped out later than anticipated. Your order is out for delivery. Please note that we only take calls during normal business hours. We do not have phone representatives during holidays, evenings, or weekends.
Tracking Number:
9405511105501891999248
Expected Delivery on
THURSDAY20 June2024by
7:55pm
Your item is out for delivery on June 20, 2024 at 6:***********************************************************
Out for Delivery
Out for Delivery, Expected Delivery by 7:55pm
**************, UT 84124
June 20, 2024, 6:35 am
Arrived at Post Office
**************, UT 84117
June 20, 2024, 6:24 amInitial Complaint
Date:06/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: 5-16-2024. Purchase price: $116.42. Produces never received. Several failed attempts to contact the business. Emailed: 5-28-24. No response. Called: 5-30-24 & 6-3-24. Left messages both times. Never received a phone call back. Invoice #: *********. Transaction: 0X846794NR614542W. Tracking # was not provided. Products that were not received: Colloidal Silver 32oz, C0Q10 120ml, Vit D3, ************** ALA 120, Spray Bottle 2oz, 4 Pack Hyaluronic Acid. Shipping estimate on their website commits to courier and delivery shipping (estimated 3-7 business days). Business has failed to resolve issue, as I cannot get in contact with them. Desired outcome: Products I ordered or a full refund. As well as: Proper communication & realistic shipping expectations IF shipping is part of the issue. Please resolve my issue in a timely manner.Business Response
Date: 06/10/2024
Tracking Number:
9434611105500796767647
Expected Delivery by
THURSDAY June 13, 2024 by 9:00pm
Your package is moving within the **** network and is on track to be delivered by the expected delivery date. As of June 9, 2024 at 6:58 pm, it is currently in transit to the next facility.
Moving Through Network
In Transit, Arriving On Time
June 9, 2024, 6:58 pm
Departed **** Facility
********, OR 97215
June 9, 2024, 4:12 am...Customer Answer
Date: 06/12/2024
Better Business Bureau,My only concern moving forward is whether I can trust ordering from this company in the future. I understand shipping delays and such, but this seems to be a common occurrence by the other reviews. I dont mind waiting longer for produces, as long as a company is honest and realistic about shipping expectations. If their estimated shipping time is repeatedly not being fulfilled, I am kindly requesting that they change their information on their website to a more realistic timeframe. Id rather know a product will take longer to ship, than to not know whether or not it will arrive at all.
The company Bio-Alternatives sent the product right after I filed a complaint with BBB (whether by coincidence or bc I filed a complaint). Id rather not go through this process to receive an order. I have reviewed the response made by the business in reference to complaint ID ********, and because I have now received my product, I do find this issue to be resolved. However, I do ask the company to kindly update their shipping estimates. I hope to have better experiences in the future with them.Sincerely,
***********************Initial Complaint
Date:05/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Past orders have arrived in a timely manner. Placed an order and credit card has been charged on 05/12/2024. I have not received an email confirming the order, have not received the order. I have emailed and called the company several times with no response. If I am not getting the product I ordered I would like to be advised of that and have my credit card refunded.Business Response
Date: 06/10/2024
Tracking Number:
9434611105500182309833
Expected Delivery on
MONDAY June10, 2024 by 7:55pm
Your item is out for delivery on June 10, 2024 at 6:10 am in *****************
Out for Delivery
Out for Delivery, Expected Delivery by 7:55pm
CONROE, *******;77302
June 10, 2024, 6:10 am
Arrived at Post Office
CONROE, *******;77301
June 10, 2024, 5:56 amInitial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It started over 2 year ago when I purchased MSM I noticed that it was completely different. It was crystallized MSM And not the regular powder form. I contacted the company numerous times just for them to lie to me. I know the difference between ******** MSM And powdered MSM Crystallized MSM Has fillers, where pure MSM powder dissolves completely in water. They tried telling me there was no difference, but i've been taking this stuff for twenty five years. They would not let me speak to a supervisor they just brushed me off.Business Response
Date: 05/03/2024
All of our products are pure 100% Natural. Bio-Alternatives takes pride in the fact that we DO NOT add ANYTHING other than the product itself. There are NO flow agents, NO binding agents, and NO fillers. Because these products are all natural there can and will be some variants based on climate, harvest, rain fall, etc. Every batch of product comes with a Certificate of Analysis verifying its authenticity. Once we receive the product it is tested both in house and with an outside lab to confirm results. If there are ever any doubts to these claims, our customers are welcome and even encouraged to have the product tested themselves to insure purity and authenticity.Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order. Payment charged to credit card but goods not received despite being charged. Message left with vendor not returned.Business Response
Date: 02/12/2024
Because of the holidays and severe snow storms in the month of Jan, orders have been taking longer than normal to process and ship with several days of no electricity, internet and phone lines. Sorry for the delay and any inconvenience this has caused you. A full refund has been credited back to your account.
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