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Business Profile

Mattress

BoxDrop Mattress & Furniture Klamath Falls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattress.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted box drop for an appointment regarding a new mattress with adjustable base. We met with them on April 27 and decided on a bed and put a down payment of $1500. On the receipt it said to give them 10 to 25 business days for delivery. We contacted the owner via text and he stated that he had gotten into an accident and was hospitalized. We told him that we understood, and we hope that he had healed and look forward to completing our transaction. We didnt hear back from him, so I went to the business and his manager was present but he was acting very erratic and a little hostile. He stated that he would give me a call with an estimation in the next day or so. From then on, weve had no communication. My husband and I went to the business on 30 May, and it looks to be disheveled and thrashed. Theres furniture flipped over paperwork all over the ground things torn off the walls and permanent marker all over the front entryway windows with strange symbols. We tried texting again with absolutely no response. I tried calling the business number and the voicemail box is full. We just want our money back.

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/15/23 came to the box drop to buy a couch, loveseat, and chair all matching. Got our loveseat and couch right away as it was in stock, but the chair had to be ordered. Total was **** + 85 for delivery and + 49 for payment plan service. Was told a minimum of 2 weeks and a maximum of 6 weeks for it to arrive. We have still not gotten our product and have now asked for a refund. Have not gotten a refund or the product still as of today. Both owners numbers are turned off and no ones been at the business. Cant get ahold of anyone now.

BoxDrop Mattress & Furniture Klamath Falls is NOT a BBB Accredited Business.

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