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Business Profile

Metal Building Contractors

Longhorn Structures, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Building Contractors.

Complaints

This profile includes complaints for Longhorn Structures, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Longhorn Structures, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had given a down payment on custom shed that was to be built. After over a year of the owner pushing the project back 2 weeks at a time, I finally asked for a refund of the $8,000.00 deposit on October 10, 2024. He responded saying that he could not afford to pay back the 8 grand or going to court because he has a family with 6 kids. **** ****** is the owner I have been referring to. The other options he gave me was to receive another sheds that were around the same price of the deposit. I do not want a shed that would not work for the original purpose of the custom shed I was promised. I just want my deposit back so I can build the shed I need.

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************, owner, took 22,500$ from me for a steel garage. Unfortunately, my property has looked like a garbage dump for the last eight months, or longer. He took all that money, but has done only 5% of the job. I have never heard so many false promises about a completion time, ever. I signed Sept 2022. He promised, and promised, and promised a completion, but Always had an excuse. My fianc and I have never heard so many false excuses ever, in our lives. His integrity is completely destroyed with me. I wish it werent so. He talks so sweet, like a conman. But never comes through for **. Also, 75% down is Not normal for ********** *********. My friendly contractor friend said 10% down only, but I was forced by **** to do 75% down. He said it wouldnt be done unless I did.

      Business Response

      Date: 04/27/2023

      DearBBB 

      I completed our work 04/12/2023 and to his satisfaction. The reason that we could not complete our work from November to march was because of snow, ice, and more snow and ice 
      In ************. The frost lines is 36 inches. We did a lot of the tree falling first and removal of a single wide trailer. So that took time in the snow. Once logs froze to ground it is nearly impossible to work safe and pull logs away from frozen ground. 
      The frozen ground was the reason we could not install and erect steel 14 ga frame busiling. 
      We use 30" auger/ mfg home anchors. This was not possible to do when ground in frozen. 
      Then he wanted cement, and that could not be done because again in 10 degrees and concrete breaks in frozen weather. We have 6 months of winter in the Klamath basin and its very cold 
      And lots of snow. So all this was due to safe and workable weather conditions 

      But we got it done and weather now is nice at least for now and you can see that he has paid us the remainder of steel building and even goes and says he will recommend us. 
      And wants us to do work for him in ********** for his mother. It was very stressful working for ******************* and his finance cause he would call us at night, weekends, and middle of dinner 

      Etc .... but I was always kind to him, never abusive. My wife was a witness that on there side it

      was more aggressive, threats and more ... but now we are done and complete

       

    Longhorn Structures, LLC is NOT a BBB Accredited Business.

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