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Business Profile

Motorcycle Customization

Morrill's Custom Motorcycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Customization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warning! Do not take your motorcycle to Morrills Custom motorcycle shop He is an unlicensed mechanic, running a shop illegally! (I did not know this until after he worked on my bike and found out he is not a legit business) Had my bike worked on and multiple red flags after he worked on it! I am honestly trying to get the word out so no one gets hurt by this guy! Back story just bought my bike and contacted him off ****** (somehow now he does not show up on search) and explained that I was worried about the safety of the bike and wanted to have it inspected and tuned up. Brought my bike to his shop and quoted me a 3 hundred something and then called 2 hrs later said my bike was done and it was 500$ oh and that it was cash only? He never mentioned that before though about being cash only!My seat was not properly secured and almost fell off while riding (totally could knocked me off balance) He said he did a 3k mile inspection which included the basic safety things checked, tires brakes etc. my front tire was 25psi low and back was 20low (i rode it like this home at speeds up to 80mph from his shop) This guy is seriously going to get someone killed! Battery not strapped in at all ! Brake lights not working properly and one brake wire damaged so obviously not checked!He did an oil change and my oil drain bolt was so loose you could move it with your fingers. (Got home after being gone for a week for work and oil leaking everywhere then i started looking over bike and found all these issues! ) video included for proof as well as invoice and screen shot of texts I sent him mind you was replying just fine when he wanted my money now hes ignoring me go figure. Honestly I understand mistakes happen but when it comes to safety of someone on a motorcycle I would of expected alot more then what I received.

Morrill's Custom Motorcycles is NOT a BBB Accredited Business.

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