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Business Profile

Oil Crude Purchasing

Ed Staub & Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Crude Purchasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account for propane service, I assumed after purchasing the home.I was on auto fill to which I did not know. They said I signed paper work stating so. Ed ******************** emailed a copy and my signature was completely not how I sign anything for my entire adult life.What brought this all up is that I ordered propane on their mobile app.3 days later they delivered over $400.00 more propane I did not want or need. After some back and forth I paid the sum. At that point I told them to place my account on will call only. In doing so they removed a device I was able to log in to. Frustrated but oh well. So being on will call last winter I ordered a delivery and it was delivered and I received a notification of said delivery. Two days later I get an email stating they would be delivering propane again. So I called and spoke to a receptionist and told her I am on will call and just placed and received an order. She acknowledged this said it was her error and her manager told her this also and she would cancel the delivery. She did not and they delivered anyway. I have called emailed several times and have not received any response from anyone. So I called again and again asking to have the charges removed from my account and they have taken no action.I paid for the portion I ordered and am responsible for. There is a balance of $106.00 now past due. I do not want this affecting my credit. I did everything responsibly to avoid this and it fell on deaf ears.Please Help!*************************** ************************, ** ************ My billing address:*********************************************************** ************

    Customer Answer

    Date: 04/21/2023

    Hello BBB

    The above ID# ******** has been resolved. 
    Ed STAUB and Sons has returned my call and gave me a very acceptable outcome of the complaint issued.
    Please void/delete the complaint as there is no need to proceed any further.

    Regards,

    ***************************
    ************

Ed Staub & Sons is NOT a BBB Accredited Business.

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