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Business Profile

Towing Company

Ace Towing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct.2024 my personal use vehicle was impounded by the sheriff. After obtaining documents they requested, I paid a fee to have them release it from sheriff hold at the tow company. The *** company says they are in a contract with the sheriff that allows the sheriff to charge approx. $1100 to tow even though the state max is $250. My vehicle is being stored for $125 @ day and is a ***** pound truck. How do I request they reduce their fees is this legal?

    Business Response

    Date: 10/29/2024

    The above call was called in to be picked up by the *******************. We do have contracted rates with the *******************. Police calls are contracted with many different towing companies, and they are inflated. The reason for this is that a high percentage of people do not have insurance, and we do not get paid for a lot of vehicles we pick up. There are 2 types of police calls, preference and nonpreference. If, when getting your vehicle impounded, you ask the sheriff for a certain company, they will call them, these rates would be our regular rates.This is a preference call, and we are not charged to do the call. If you dont ask for a certain towing company, they pick one and its considered a nonpreference. With nonpreference calls, they call whoever is next up on the rotation to pick up a vehicle, including all companies that they are contracted with. All towing companies pay them a fee every time they call us for a pickup.This is where the higher rates come in. The police departments all contract with numerous towing companies, the reason for the contracted rates is because if they called towing companies and they didnt ever get paid for their service, no one would work with them, and the roads would not be cleared. You can view our contracted police rates at the police department, and we also have them at our office on a binder on the counter for anyone to look at. Im sorry you had a bad experience, hopefully this will help you in the future.

Ace Towing Inc is NOT a BBB Accredited Business.

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