Complaints

This profile includes complaints for Health Services Oregon LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Health Services Oregon LLC has 15 locations, listed below.

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  Health Services Oregon LLC

  111 Elm St La Grande, OR 97850-2620

• 

  Health Services Oregon LLC

  2505 Main Ave N Ste C Tillamook, OR 97141-9225

• 

  Health Services Oregon LLC

  905 Main St Ste 205 Klamath Falls, OR 97601-6066

• 

  Health Services Oregon LLC

  3007 N Delta Hwy Unit 204 Eugene, OR 97408-7119

• 

  Health Services Oregon LLC

  10557 W Carlton Bay Dr., Suite 201 Garden City, ID 83714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DETAILS:The following narrative is the journey purchasing and the attempt to return the Miracle Ear hearing aids from *** ******* at the ********* office of Miracle Ear. Attached is the purchase agreement, phone calls, appointments, and advertisement showing the name of ***** *****, the CEO of Health Services LLC, with as many contacts as I could locate along with relative notes gathered from recollections to the best of my ability.On September 3, 2024, at 2:30, I met with *** ******* to possibly purchase the Miracle Ear hearing aids. *** was particularly interested in in my previous experience with hearing aids and asked why I returned them. His comment was it sounds to me that youre kicking tires. I refuted that comment, however, in retrospect, how would I know if Miracle Ear hearing aids would work for me without being fitted and using them?After 2 adjustment appointments it was questionable whether this product would work for me. On the morning of October 3, 2024, the last day to return as stated on the contract, I met with *** to return the hearing aids. He questioned why and I responded with the higher tones were too sharp or loud but was not specific beyond that description. He proposed another adjustment, and I agreed because my desire is to hear clearly. *** wanted me to observe any positive changes throughout the day. That afternoon I made the decision to return the hearing aids and called the office at 4:18. ***** said that *** was the only person to enact a return, and he had gone home early, and she was sick and was waiting for **** to take her home. The Beaverton Oregon Miracle Ear web site and store front states the hours of operation are 9:00AM to 5:00PM Monday through Friday. I believe I was operating within the stated contract.

  Business Response

  Date: 01/22/2025

  
  We worked closely with the client during the adjustment period mandated by the state, ensuring they were supported throughout this time. However, its important to clarify that the states adjustment period is not a rehabilitation period in the medical sense. While hearing aids can provide immediate relief, the brains adaptation to enhanced auditory input can take up to six months. During this time, our team provided consistent support, monitoring progress, and making necessary adjustments to ensure the hearing aids were being worn regularly. The goal of this period is to allow users to experience gradual improvements, with the understanding that full adjustment to hearing aids is a process that varies from person to person. We remain committed to working with our clients throughout this time to maximize the benefits of their hearing aids and ensure the best possible outcomes for their hearing health.

  Returning the hearing aids is no longer an option, as the devices have been verified to work properly and fit the documented range of hearing loss. Additionally, the hearing aids have shown improvements in the clients awareness of sound, confirming their effectiveness. We are confident in the functionality and fit of the devices, and we have worked diligently to ensure they meet the necessary requirements to address the clients hearing needs.

  Customer Answer

  Date: 02/10/2025

  October 3, 2024 was the last day to return the hearing aids within 30 days of original delivery due to inadequate hearing improvement and fit. While at the appointment, the clinician was willing to return the aids, however he suggested another adjustment and I agreed to this request. I wanted to be fair and give this transaction every possibility of success so I agreed to wear/test the aids for the next few hours with the understanding that I could return them later that day. At 4:18 PM, on October 3, 2024, I called the Miracle Ear office in ********* Oregon to alert them of my impending return. Though the posted hours of service state 9:00AM to 5:00PM M-F, both at the store and Web site, the clinician left the office earlier that day and his assistant could not contact him and the return could not be accomplished.
  
  
  Furthermore, I did not receive instructions regarding the initial the "DELIVERY/CONSUMATION OF SALE INFORMATION" 
  
  
  The "DELIVERY/CONSUMATION OF SALE INFORMATION" was not signed, accepted or initialed by me.
  
  
  "Copies of my audiogram and the results of tests or verification procedures were NOT offered to me by the licensee." 
  
  
  The clinician did not comment or explain that hearing aids will improve hearing during months not 30 days. 
  
  
  On page 3 of the Consumer Rescission Rights, though our names are typed, I nor the clinician signed the final "I have read and understand all the information contained in this agreement."
  
  
  Im 80 and the actions of this company may be considered elder abuse, therefore with the explanations noted I submit my request for a total refund.
  

  
  

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am legal guardian to my sister ***** *****, who can no longer do this herself due to her state of dementia. She had this disease when she signed up for hearing aids at Miracle Ear, but legally it is my duty to sign for her, so my lawyer says. The cost was $5500, plus a protection plan for another $199.80 and pays to a third party account. She tried the aids once, went back for 2 more fittings but can't understand what she needs to do and never used them. I've been trying to get a refund since April with no response from corporate to my repeated inquiries and the local office has not heard back either. I have to put my sister into an adult ****** care facility which will take every ***** she has left and the $2800 I've paid so far would go a long way toward helping, but not a peep from Miracle Ear. I don't want to use my lawyer as that would just cost more and take longer to resolve so I'm hoping to get results this way.

  Customer Answer

  Date: 10/27/2024

  ************ purchased ******************************************* on March 23, 2024

  Business Response

  Date: 11/14/2024

  Dear ******* ******,

  Thank you for sharing your feedback. We value your input and understand the difficulties youre facing.

  The purchase agreement signed at the time of your sisters hearing aid purchase allows for a 30-day period in which a cancellation may be made for reasonable cause. Since that period has passed, were unable to offer a refund or return at this time.

  Our commitment is to our patient's hearing health. We are here to work with you and find the best solution moving forward.

  Sincerely,
  Customer Service Team
  **************************

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22355516
  
  I am rejecting this response because: I didn't pay enough attention to what was going on with the hearing aids, but she could never wear them at all and ***** told me to hold on a little longer, which was too long. Miracle Ear is a million dollar company but nobody seems to have any compassion for a person who has passed away. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife and I went into the Medford location as my old hearing aids were not working properly. They told me that they were not fixable and needed new ones. My wife had her hearing checked while we were at my appointment for the staff to tell us she needed some. My son voiced his concern about my wife having them as she has constant tremors. The guy working said not and issue, we can teach her, etc. We paid $15,000 for two sets of hearing aids. Few weeks go by and we return to get the hearing aids (the regional director or something was there when we went in and said he would give us a special price and fix my old hearing aids for free). My wife couldn't put them in, even with help. We returned two weeks after receiving them and was going to return (which we did) my wife's aids. They didn't want to take them back but instead offered her a different pair that look like bulky ear-buds and not hearing aids. Again, my son voiced his concern on the 30 day return policy and would that policy start over again with the new set of aids. *** working there said no that the clock started when we paid for them. So another two weeks goes by and my wife returns to the store on day 29. We asked for additional time and were told they would look into it. No reply. Wife can't use them and they refuse to take back, and they knew ahead of time that there could be an issue. My aids started malfunctioning as well, especially one. I was told that I needed to clean them better, etc. Yes it was slightly plugged but still didn't work. My son's wife took the old repaired aids in and had them set to my "prescription" and low and behold I can hear. My first experience with Miracle Ear and my second are on two opposing ends of the spectrum. All I want is to be able to return my non-able to work aids for a % of our money back. You also took 3 months to get the insurance information together for us to receive a rebate from our insurance company. Why is that?

  Business Response

  Date: 07/11/2023

  We have sent this complaint over to the Franchise: Health Services, LLC.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle Ears on Main Street in *************, ****** has always been my place to buy her hearing aids. Beginning of October, we met with *******************************. Upon one of our monthly check ins, he had offered us a trial Pair of hearing aids. I agreed to trying these new ****-dollar pair of hearing aids for 30 days.Prior to this i have already purchased hearing aids from them. Upon getting the trial pair, i was not super impressed, so i went back to ******, and he offered molded hearing aids so he took the impressions, and i was to wait a week. While we were at our appointment, he stated he had not put any start date or end date on our contract. This guy to my knowledge was just being helpful and really trying to help my me out. So i had asked what the dates were so we could get them returned in time. He kept saying there was no date and he hasn't charged me. He is an easy guy to talk to and in one of our conversations i had stated i would really like these hearing aids but with winter coming up i have to buy wood and might not be able to afford a new hearing aid bill and wood. So ****************** said i want you to have hearing again and i personally will buy you wood for the next 4 months, I have this interaction in recording along with a handshake. two weeks go by and i have been trying to contact ****************** to return these hearing aids, i wanted to return them in time of the 30 day time frame so no charges would be done, unfortunately he had already charged my daughter (her s,s was used in case of mine not working). When i called corporate he had charged us on the 14th of October. he kept putting off appointments until he had to handle this issue. He had stated he would not like my Daughter/************ to come with me. She is my legal representative, i am hard of hearing and need some help understanding things, so not only did he use my daughters S.S without her consent, bribery to make a sale(buying wood). he is very manipulative, and not who he portrays sadly,

  Business Response

  Date: 11/21/2022

  Good Morning.

  RE:  Complaint 18443220

  Thank you for your email.

  You have reached Miracle-Ear Customer Care.

   

  We have assigned this complaint as case number 43699.  Please allow approximately 3-4 business days for review and research of this complaint.  ******************************* of Health Services, LLC of ********* will be reviewing this complaint.   His contact phone number is ************.   You should expect a response from ********************** upon completion of the review of this complaint.    Thank you for your patience and understanding.

   

  Best regards,

  *********************************

  **********************************************

  Miracle-Ear Customer Care

  ************

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18443220
  
  I am rejecting this response because: There is no resolution yet, now i will be waiting who knows how long until i hear from them. the day i get a call and they make this right i will be more then happy to let you guys know when that happens. But i chose this response because i do not want it to go unnoticed.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/14/2022

  The account has been refunded and we have asked the payment company to waive any late fees.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went in for a hearing exam, when it was almost completed, a guy by the name ********************* who said he is the Regional Manager of that store and area, told my husband he could have cancer and that he has seen this issue with my husbands hearing and it usually means cancer. My husband went in to have a hearing exam completed for the ****************** At first the people at Miracle Ear and ***** told my husband that they could def help get the exam completed with the right corrections needed but refused to do that unless he paid for hearing aids that cost nearly ********* dollars. We told them we couldn't afford that amount. Then their demeanor and attitude changed. Not only are they giving out medical diagnosis without being a medical doctor or having a license, they are extortionists. The guy got upset and even tried calling the medical office that my husband needed to have the forms faxed to. He didn't even ask my husband permission to speak on his behalf violating his hipaa rights.

  Business Response

  Date: 07/25/2022

  Hello,

  Thank you for reaching out to Miracle-Ear through the Better Business Bureau. Please advise the name of the patient involved in this matter so we can investigate further. In addition, we will need the Hippa disclosure from the patient.

   

  Thank you for your assistance in this matter.

   

  Sincerely,

   

  ***********************

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I do not find it satisfactory- what happened is not ok and needs to be taken seriously by that business- my husband ************************* went in with trust only for them to try and scare him with a diagnosis of cancer- pretend to be helpful but change of attitude when they found out he couldn't afford the higher priced hearing aids- The regional sales manager ********************* was rude and condescending to both of us saying he is going out of his way to make sure my husband could hear when it reality it was just to make a sale. 

   

  ***********************