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Business Profile

Hotels

The La Grande Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at this motel on October *******. I needed to get to a quite dark place as I was experiencing a migraine. We went to this hotel because it was advertised on the internet it had been newly remodeled. NOT TRUE. The room was in deplorable condition. The bathroom had black mold and the shower head was brown and moldy. We found medication on the floor. The heater went behind the bed and the headboard was HOT. We had no choice but to stay because of my headache. We had our service animals and they wouldn't even walk on the floor. Outside was covered in trash. I had to put our dogs in the car and take them elsewhere to go potty. Under the stairs where the luggage cart is kept, had cobwebs from lack of cleaning. All of this was told to the manger on duty and she rolled her eyes at us and was very **** in her response to us. We were told that she could only refund me ***** because we chose to stay. We didn't have a choice due to my health. The general manager called on October 29th and was very unhelpful. She manages 4 motels in LaGrande and was not any more helpful than her manager. This motel needs to be closed down due to health concerns. In the world of Covid, this place is beyond nasty. We have reported them to the ******************************. Between that and this complaint hopefully something will be done about this motel.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The La Grande Inn in ** Grande, OR ************************************************************* BED BUGS, STAINS ON Sheets, spiders and unassembled fire alarm!!! There was mold in the bathroom and spiderwebs on walls. I have pictures and videos. Unfortunately we are not the only ones complaining about the cleanliness of this hotel as many reviews point to the same issues. This place is a health hazard and needs to be shut down. ***** the manager on 9/2/22 hung up on me AND then had the audacity to tell me the black bugs were cotton!!! I will be reporting this place to the health department and the fire department.

The La Grande Inn is NOT a BBB Accredited Business.

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