We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Travelodge by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a motel reservation for Friday September 16th, 2022. I checked in at approximately 8:00 PM. The door is outside not in a corridor. The deadbolt would not latch and there was no chain lock. My companion and I each tried to push and pull on the door while turning the deadbolt lever in an attempt to latch it. It would not engage. I reported to the desk clerk ***. There were no other rooms available. She indicated that she would add our room number to the list of three other rooms that had inoperable deadbolts. She said all the doors had been replaced two months previously and all had been working until settling occurred rendering some deadbolts unusable. My companion and I are both female and we did not feel safe without the deadbolt. It did not seem to us that it would take significant force to open the door when we were trying to push on it to engage the deadbolt. I requested a refund of $161.00 to my credit card as it was paid on line prior to the trip. She called her boss and her boss refused a refund. No other solution or compromise was offered. No receipt was available according to *** because I reserved on line through Priceline.

    Business Response

    Date: 09/28/2022

    BBB Case #: 18124657
    Hotel Site #: 12290
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ********************* at the Travelodge by Wyndham property in *********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before October 3rd. As a company, were committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ****************************************************** & Resorts, Inc.
    Office: ************

Travelodge by Wyndham is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.