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Business Profile

Computer Software Developers

SkaDate.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for SkaDate.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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SkaDate.com has 2 locations, listed below.

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    • SkaDate.com

      5 Centerpointe Dr Ste 400 Lake Oswego, OR 97035-8661

    • SkaDate.com

      942 Windemere Dr NW Salem, OR 97304-2722

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HUGE problems: the apps needed to be upgraded or it would be removed from the Play Store; the paid upgrade failed, making the site inoperable for days, and it could be weeks, like last time. No response to most of the emails sent.This is not the first time for this issue, I have yet to have an app upgrade go well.The support staff are generally friendly and supportive

      Business Response

      Date: 09/28/2023

      Hello *********   

      Thank you for your feedback. We acknowledge that the recent app upgrades did not go smoothly. Truly sorry for the inconvenience and the delay. Weve credited the update amount to your credit balance for future use as a gesture of goodwill.   

      We've already resolved the issues with the Android app and submitted an updated iOS version for Apple's review. We're actively working to resolve this problem ASAP, and will prevent this from happening in the future.   

      We also recognize the delay in our email responses (which is not typical for our operation), and we are taking steps to improve customer support responsiveness.   

      Thank you for your patience and understanding.

      Customer Answer

      Date: 09/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I appreciate the swift action that was taken to resolve this issue. All I swell once again.

      Sincerely,

      *********************

    SkaDate.com is NOT a BBB Accredited Business.

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