We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Granite

Granite Transformations of Portland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite.

Complaints

This profile includes complaints for Granite Transformations of Portland's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Granite Transformations of Portland has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/21/22 Granite Transformations installed our new counters. I was told that if I wanted new plumbing fixtures installed to have them ready on installation day and the plumbers would connect it. I bought a cup cleaner that I had ready to install. I showed it to the counter installers and they drilled a hole for the cup cleaner. The plumbers didn't arrive until the next day. They said they couldn't install the cup cleaner because of where the hole was drilled. They said it would sit crooked and left. The next day I realized our dishwasher wasn't working either. On 12/24 I emailed and called Granite Transformations letting them know about the dishwasher and also letting them know I figured out how the cup cleaner could be attached but I still need the plumbers to hook it up. I didn't hear back but it was the holidays so I waited until 1/6/23 and called and emailed again. Still no response. Finally, on 1/27 I emailed and threatened to go to the BBB if I didn't hear back from them. Their response back was that they had been closed for 2 weeks but my previous emails were farther out than that. I then got another email saying the plumbers couldn't install the cup cleaner because of the hole location. I explained I figured that part out and need them to come do the water hook up. Now there has been no response once again. So now I have a very expensive counter with a hole drilled in it and the hole allows water to drip into the cupboard below. I was also told I would receive care instructions in the mail for the counters but have not received those either.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased counter kitchen to an bathroom counter top, spent about $9000. Have some install issues with job. Been calling leaving my phone no. to call back about or twice a week for about a.month or more with no return call as said on recording within two business days. Do not know why, when I decided service was immediate.

    • Initial Complaint

      Date:01/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Granite Transformations to replace our granite countertops in April 2022. In addition to improperly measuring our new granite (seams don't match up, the hole from the oven isn't sized correctly), the installers broke our gas line trying to shove our oven into a space that wouldn't fit; left our oven hanging by its edges, breaking the trim; smeared cement on our dishwasher door, newly refinished hardwood floors (also gouging and scraping them), cabinets, and wallpaper; and even plumbing issues caused by the poor sink installation.We paid half down and do not intend to pay the balance remaining. As you will find in the attached word document, we have had many discussions with the owner of the company and his employees trying to resolve the issues caused by their installers. Out of pocket, we've paid close to $3k having our gas line repaired, dishwasher door replaced, plumbing corrected, our oven placed on a platform so it's no longer hanging by the edges, and more. Despite being told we'd be reimbursed for all these costs and the other damages, after 9 months of waiting, nothing has been paid. So far, we've contacted the ** Attorney General (GT did not respond), the ********** (can't help us in ** and GT did not respond), and now you. We want our remaining balance to GT canceled and in addition, want our out-of-pocket costs reimbursed. Attached, please see the timeline, photos, and financial details that have been sent (certified) to GT numerous times. We do not wish to have GT or their contractors do any further work in our home. They've done more than enough damage. The owner has been to our home to see the damage himself, promising to make things right, but hasn't done so.Please help us finally settle our case. Working with GT has been an utter nightmare. We need our floors refinished, wallpaper replaced, and granite repaired, and more, which far exceeds our request to cancel our balance and our out-of-pocket expenses.

    Granite Transformations of Portland is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.