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Business Profile

Real Estate Loans

Directors Mortgage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Directors Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Directors Mortgage has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/16/2022 - Bank transfer was initiated from business website at: https://account.directb.net/account/9/19/2022- The funds were removed from my account at ********** and transferred over to the requested bank, but never arrived. The trace number that confirms the delivery is: *************** I have spent hours contacting ********** to resolve this issue over the past 2 weeks. The call center they use in ***** continually hangs ** while you're either on hold, or talking to a representative. I finally was contacted by a supposed VP for **********, by the name of ******. She continues to tell me that they are looking into where the missing funds went, and they will contact me ASAP. To date, they are unable to find the funds, and continue to provide excuses as to why they cannot find it. Currently I am late on paying my mortgage, which will result in a penalty, due to **********s negligence and lack of competent customer support. I have also spent well over 10 hours of my own time trying to fix this issue, with I should be compensated for. Although I can go through small claims for that, if you're unable to resolve here.

      Business Response

      Date: 10/11/2022

      Thank you for letting us know about this complaint, we take all consumer concerns very seriously. While ************ is an affiliate of Directors Mortgage, ***** we are two separate entities and are both required to comply with Privacy laws. Therefore, we are limited with our information sharing regarding this matter.

      We reached out to the team at ************ to ensure they were aware of the clients concerns. They have assured us that they have been in contact with the client and as of Friday 10/7, have fully addressed the issues with the client, to reach a satisfactory outcome.  

      In the event the client has additional questions or concerns, the team at Direct will be happy to assist him. If the client no longer has their contact information, Directors staff will be happy to provide that.  

      Customer Answer

      Date: 10/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

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